Catherine Lucas

Helped care for younger siblings, including a brother with autism.

Learned and applied calming techniques, structured routines, and communication strategies.

Supported my daughter through development delays caused by early lead exposure.

Gained extensive hands-one experience caring for my three children ( ages 6,5, and 1)

Provided daily care for infants and young children in a structured home environment.

Supported developmental needs through play-based learning, routines, and emotional guidance.

Adapted care strategies for children with sensory sensitivities and behavioral challenges.

Communicated regularly with parents to ensure consistent support and progress.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed high-volume call queues, providing timely support and information to clients.
• Trained new team members on systems and protocols, fostering a collaborative work environment.
• Collaborated with cross-functional teams to identify process improvements and enhance service delivery.

• Conducted comprehensive market analysis to identify consumer trends and preferences.
• Developed detailed reports on market conditions, facilitating informed strategic decisions.
• Collaborated with cross-functional teams to design and execute research projects effectively.
• Utilized statistical software to analyze data sets, ensuring accuracy and relevance of findings.

• Analyzed customer feedback to implement actionable solutions for service enhancement.
• Developed training materials that improved onboarding efficiency for new hires.
• Led initiatives to streamline communication processes, reducing response times significantly.
• Mentored junior representatives, elevating team performance through guidance and support.

• Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
• Operated cash register, ensuring accurate transactions and balanced cash drawer at the end of shifts.
• Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.