Hi, I’m
CATHERINE LUGO
Nashville,TN
Summary
Customer service and Sales representative with extensive expertise in managing client relationships and achieving sales targets. Demonstrates proficiency in client retention, CRM, business to business sales, time management, and sales forecasting, collaborating effectively with cross-functional teams to create tailored solutions. Passionate about creating solutions that deliver personalized winning results. Blending my hospitality experience with my drive for sales, provides a proficient combination.
Overview
24
years of professional experience
Work History
Hilton Garden Inn
Bar Supervisor, Bar Sales Manager
07.2021 - Current
Job overview
- Manage client relationships, achieve sales targets, and enhance guest satisfaction through tailored solutions
- Develop new business opportunities, resulting in significant revenue growth
- Collaborate with cross-functional teams to create customized packages, improving client retention rates
- Utilize CRM tools to track sales activities, ensuring seamless communication and follow-up with clients
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
CorpExec Partners
Sales Representative
04.2000 - 04.2023
Job overview
- Analyze market trends to identify potential clients, driving measurable increases in bookings
- Expanded customer base through cold calling, networking, and relationship building.
- Conduct business to business sales across multiple lines of industries
- Identify and research potential clients
- Coordinate with management to develop mutually beneficial proposals
- Track, identify, add qualified prospects to sales pipeline
- Negotiate contract terms with clients and internal executives.
COASTAL RESTAURANT CORP. 5th Ave Kitchen And Tap
Bar manager
03.2015 - 03.2020
Job overview
- Managed day to day bar operations
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- cultivated strong vendor relationships
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Education
Fashion Careers CollegeSan Diego, CA
Associate in Arts from Fashion Merchandising
06.2002
Skills
- Client Retention
- Time Management
- Presentation Skills
- Team Collaboration
- Relationship Building
- Inventory Control
- Service-oriented mindset
Roles And Responsibilities
- Exemplary customer service
- up to date knowledge on all products and services
- oversaw large events
- sales presentations
- Proper ordering, inventory, consumer trends
- vetting potential clients
- keen customer communication
- effective time management
- effective team meetings
- seamless transitions working solo to large groups
- able to work efficiently and productively alone
References
- John Goolsby, HOSPITALITY DIRECTOR, HILTON GARDEN INN, john.goolsby@hilton.com, 615-523-7917
- Jay Landrum, OWNER, CORPEXEC PARTNERS, jlandrum37@gmail.com, 615-804-4865
Timeline
Bar Supervisor, Bar Sales Manager
Hilton Garden Inn
07.2021 - Current
Bar manager
COASTAL RESTAURANT CORP. 5th Ave Kitchen And Tap
03.2015 - 03.2020
Sales Representative
CorpExec Partners
04.2000 - 04.2023
Fashion Careers College
Associate in Arts from Fashion Merchandising
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