Catherine Lusardi

• Participating in ongoing training programs to maintain proficiency in advanced combat lifesaving techniques and procedures.
• Educated military personnel on various topics related to healthcare, including first aid, injury prevention, and casualty evacuation.
• Took patient health histories and asked questions to determine cause of illness or injury.

• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
• Enhanced patient satisfaction by providing compassionate and attentive care.

• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Provided outstanding customer service to every guest according to Mad Mex's guidelines.

• Palliative Care:

Functioned as a member of their interdisciplinary team, including physicians, nurse navigators, nurse practitioners, chaplain, and social workers.

• Surgical Procedures Unit:

Round on visitors in the waiting room, ensure their comfort, provide information, directions, escort visitors to Recovery/PACU when appropriate to visit their loved ones, escort visitors to consult rooms.

Ø Unit Assistance: assist with set up and stocking of bedside, escorting patients to discharge area, and assisted with clerical tasks.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Stayed on top of server availability and table turnover to make accurate decisions about seating locations.