Catherine Lyfoung
Saint Paul,MN
Summary
Accomplished Office Administrator with a proven track record at Longcheng, Inc., enhancing customer satisfaction and fostering strong working relationships. Expert in office management and customer service, adept at multitasking and maintaining confidentiality. Increased efficiency through meticulous organization and effective communication, demonstrating a service-oriented mindset and technical proficiency. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
32
32
years of professional experience
Work History
Receptionist/Paralegal
Southern Minnesota Regional Legal Services
10.2007 - Current
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answering phone promptly and directed incoming calls to correct offices.
- Responding to inquiries from callers seeking information.
- Keeping reception area clean and neat to give visitors positive first impression.
- Replenishing supplies in common areas.
- Streamlining front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supporting office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisting with planning office events and meetings for smooth execution.
- Helping maintain office security by monitoring visitor access and issuing badges.
- Managing conference room schedules to ensure efficient use of space for meetings and other events.
- Assisting attorneys and staffs on cases with phone calls, correspondence, drafting documents.
- Interpreting for attorneys and staffs (phone and in-person) and translating documents.
- Confirming appointments, communicated with clients, and updating client records.
- Doing intakes (calling/meeting with clients and assessing for eligibility for services).
- Reviewing files at the Public Housing Authority's offices and compiling information from files and research to satisfy information requests and processing invoices for payment.
- Maintaining and updating organized client contact information to keep in touch with clients and provide updates on cases.
- Streamlining communication between clients and legal staff by managing client inquiries promptly and professionally.
- Corresponding with clients through email, telephone, or postal mail.
- Demonstrating strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handling sensitive information with discretion while maintaining strict confidentiality standards.
- Managing multiple tasks and met time-sensitive deadlines.
- Maintaining confidentiality of information regarding clients and company.
Office Assistant
G.T.I.M.
05.1996 - 07.2021
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Office Administrator
Longcheng, Inc., Livestock & Meat Market
01.2006 - 09.2007
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
Office Administrator
La Maison Des Potes
09.1994 - 07.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Office Assistant
Nestle France
09.1992 - 07.1993
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
BBA - Business Management
Ecole Nationale De Commerce ENC Bessières Paris
Paris, France06.1993
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Customer/Client relations
Scheduling appointments
Office Administration
Transcription and dictation
Correspondence Management
Spreadsheet tracking
Staff Management
Security awareness
Travel Planning
Travel Arrangements
Office Supply Management
Bank Deposits
Administrative Support
Mail handling
Multi-line telephone operation
Document Management
Clerical Support
Calendar Management
Documentation And Reporting
Service-oriented mindset
Office Management
Multi-Line Telephone Systems
Tech-Savvy
Performance Improvement
Information Protection
Document Control
Mail distribution
Technical Support
Office equipment operations
Meeting Preparation
Supply Management
Security understanding
Correspondence distribution
Customer Service
Attention to Detail
Problem-Solving
Punctual and Reliable
Call Answering and Routing
Appointment Scheduling
Microsoft Office
Payment Processing
Team Collaboration
Courteous and Professional
Computer Proficiency
Relationship Building
Visitor and Customer Relations
Conflict Resolution
Customer Complaint Resolution
Documentation
Records Maintenance
Basic Math
Multi-Line Phone Systems
Word Processing
Supply Ordering
Inventory Management
Office Equipment Maintenance
Meeting Support
55 wpm Typing Speed
Equipment Troubleshooting
Catering Coordination
Digital File Transmission
Needs Assessment
Shorthand
Languages
French
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Receptionist/Paralegal
Southern Minnesota Regional Legal Services
10.2007 - Current
Office Administrator
Longcheng, Inc., Livestock & Meat Market
01.2006 - 09.2007
Office Assistant
G.T.I.M.
05.1996 - 07.2021
Office Administrator
La Maison Des Potes
09.1994 - 07.1995
Office Assistant
Nestle France
09.1992 - 07.1993
BBA - Business Management
Ecole Nationale De Commerce ENC Bessières Paris
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