Catherine Lyons
Flanders,NJ
Overview
25
25
years of professional experience
Work History
School Bus Aide
MT. Olive Township School District
Flanders, New Jersey
06.2000 - 05.2025
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Encouraged positive relationships between peers by modeling appropriate behavior.
- Announced routes, stops, delays and safety information to passengers.
- Help student's buckle seatbelts, guide students to their seats, hook up wheelchairs, hook up 5 piont harnesses, etc...
- Provided assistance to drivers when necessary such as helping them complete paperwork.
- Reminded passengers of safety protocols and enforced adherence.
- Helped secure wheelchairs, walkers, backpacks. for safe transport of students with disabilities.
- Handled passenger emergencies or disruptions.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Provided support to students with special needs in a respectful manner.
- Complied with state, local, and federal laws regarding student confidentiality.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
- Coordinated and executed safety drills and directed passengers in evacuation.
- Cleaned buses by removing trash from interior and cleaning windows and floors.
- Communicated effectively with school personnel, parents, and students regarding transportation issues.
- Notified administration of any incidents or accidents involving the bus or its passengers.
- Developed and strengthened good relationships with staff, students and families.
- Responded to emergency situations in a timely manner according to established procedures.
- Interacted professionally with students, families, faculty members, and other stakeholders.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Collaborated closely with teachers, administrators, and other staff members as needed.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Adhered to local district policies and procedures related to student transportation safety.
- Provided knowledgeable and speedy response to all emergency incidents.
- Ensured that seating arrangements were safe and orderly at all times.
- Advised passengers to be seated and orderly while on vehicles.
- Assisted students with getting on and off the bus safely.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Conducted regular safety drills for students so they can become familiarized with emergency procedures.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
- Maintained order and discipline among passengers at all times.
- Accompanied driver and children on bus route to keep students safe and protected.
- Protected students from physical and verbal bullying.
- Monitored student behavior while on the bus and enforced appropriate conduct.
- Assisted driver in loading and unloading of students onto the bus as needed.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Weis Markets Inc
Flanders, NJ
05.2015 - 05.2020
- Offered customers carry-out service at completion of transaction.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Discounted purchases by scanning and redeeming coupons.
- Issued receipts, refunds, credits or change due to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer inquiries regarding store policies and procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Mt. Olive High School
Flanders, NJSkills
I know how to knit & crochet and other crafts
Timeline
Cashier
Weis Markets Inc
05.2015 - 05.2020
School Bus Aide
MT. Olive Township School District
06.2000 - 05.2025
High School Diploma -
Mt. Olive High School