Assistant Manager/Leasing Consultant
Cal-Prop Management
06.2024 - 03.2025
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
