Catherine Madden
Bristol,VA
Summary
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
11
11
years of professional experience
Work History
Casino Specialty Banker
Hard Rock Bristol Hotel and Casino
Bristol, VA
12.2022 - Current
- Maintained an accurate record of all transactions in the casino's computer system.
- Assisted in training new employees as needed.
- Conducted regular inventories of gaming chips and tokens.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Performed daily audits of all currency transactions for accuracy.
- Counted and verified cash or chip amounts at shift start and balanced funds prior to shift end or close.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Maintained accountability of money banks and released to assigned personnel.
- Monitored floor operations and resolved safety, service and equipment issues.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Checked identifications to verify patrons' ages.
Casino Cage Cashier
Hard Rock Bristol Hotel and Casino
Bristol, VA
08.2022 - 12.2022
- Adhered to security protocols while handling large amounts of cash.
- Maintained an accurate record of all transactions in the casino's computer system.
- Processed check cashing requests within established limits.
- Assisted in training new employees as needed.
- Balanced the cash drawer at the beginning and end of each shift.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Verified customer identification to ensure compliance with gaming regulations.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
Full Time Deli Clerk
Publix Supermarket
Titusville, FL
12.2017 - 07.2022
- Assist management with inventory management.
- Maintain backstock and orderly storage.
- Take the lead when department management is not available. Continued my duties as a part-time deli clerk as well.
- Assist customers with placing orders over the phone and walking them through ordering online.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained cleanliness of the deli area and equipment.
- Assisted customers with selecting products from the deli case or menu board.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Rotated product on shelves to ensure freshness.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Part time Deli Clerk
Publix Supermarket
Titusville, FL
02.2014 - 12.2017
- Provided premier customer service by slicing meats and cheeses and assembling subs.
- Placed, put together, and assembled catering orders, platter, and production for the service floor and catering production.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Cashier
Publix Supermarket
Titusville, FL
10.2013 - 02.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
Education
Expanded Functions Dental Assistant Certification -
Concorde Career Institute
Orlando, FL02.2010
Diploma -
Space Coast Jr./Sr. High School
Port St. John, FL05.2006
Skills
- Running a Kitchen
- Maintaining Inventory
- Leading opening/closing teams
- Typing 45-60 WPM
- Passed Publix Management test in 2020
Languages
English
Timeline
Casino Specialty Banker
Hard Rock Bristol Hotel and Casino
12.2022 - Current
Casino Cage Cashier
Hard Rock Bristol Hotel and Casino
08.2022 - 12.2022
Full Time Deli Clerk
Publix Supermarket
12.2017 - 07.2022
Part time Deli Clerk
Publix Supermarket
02.2014 - 12.2017
Cashier
Publix Supermarket
10.2013 - 02.2014
Expanded Functions Dental Assistant Certification -
Concorde Career Institute
Diploma -
Space Coast Jr./Sr. High School
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