Catherine Mannino
Summary
- Creative Senior Program Manager with exceptional background in Information Technology industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
- Proactive Global Program Manager overseeing business systems and maintaining records of project metrics. Determined employee with over 20 years of supervising interdepartmental activities and developing professional relationships with customers. Possessing exemplary critical thinking skills to make sound decisions.
- Currently, program managing the Deloitte.com Modernization multi-year program that delivers new global website template containers to the platform monthly and migrate 100+ geography rebuilt websites to the new platform.
- Lead global Cyber Acceleration 5-year program ($628M) with over 40 project teams that deliver value by providing innovative cybersecurity, infrastructure, and technology solutions to Deloitte's world-wide enterprise.
- On the weekends, I had the distinct pleasure to grow professionals outside Deloitte as an Adjunct Professor with Florida Technical College where I instructed Project Management courses allowing my students to retool themselves and grow their opportunities.
- I have expertise in program/project methodologies, program/project budget management, technology and process risk management, audit and compliance, incident management, process redesign and staff development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Global Program Manager
Deloitte Technology
06.2019 - Current
- Partner with Deloitte Brand, Global Cybersecurity and Member Firm Shared Services in managing a diverse portfolio of projects focused on the development of effective and cutting-edge technology solutions by leading and coaching global project teams in managing all phases of the complex projects from initial scope definition through to implementation and customer acceptance.
- Enhanced global program efficiency by streamlining processes and implementing innovative strategies.
- Reduced costs for global projects by optimizing resource allocation and improving vendor management.
- Enhanced program efficiency by streamlining communication channels and implementing process improvements.
- Reduced operational costs by identifying areas of improvement and recommending cost-effective solutions.
- Managed cross-functional teams to ensure successful execution of complex enterprise projects.
- Established strong working relationships with key stakeholders, fostering collaboration and trust among team members.
- Developed comprehensive program, project plans, outlining milestones, resource allocation, and timelines for successful completion.
- Conducted regular progress reviews to ensure adherence to schedule and budget constraints while maintaining quality standards.
- Mentored junior team members in best practices for project management, contributing to their professional growth and development.
- Spearheaded the adoption of agile methodologies within the organization for increased flexibility and responsiveness in project execution.
- Collaborated closely with senior leadership to provide updates on project status and escalate any critical issues requiring immediate attention or intervention.
- Led the successful implementation of large-scale technology initiatives, resulting in improved operational capabilities for the organization as a whole.
Global Portfolio Manager: Deloitte Global Knowledge Services
Deloitte Technology
06.2020 - 12.2020
- Partnered and provided leadership to Deloitte Global Knowledge Services to align projects to meet organizational objectives and provide counseling and guidance to program and project managers within the portfolio.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Facilitated clear communication between technical teams and non-technical stakeholders to prevent misunderstandings or delays in deliverables.
Adjunct Professor - Project Management
Florida Technical College
05.2013 - 11.2019
- Prepared student candidates for the PMI Project Management Professional certification and the MS Project Professional 2013, 2016 certifications.
- Elevated course relevance by regularly attending professional development events and integrating new concepts into lesson plans.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Developed curriculum standards, lesson plans and syllabi.
Global Project Manager
Deloitte Technology
07.2011 - 01.2019
- Managed global projects to align projects to meet organizational objectives for Shared Services, Cybersecurity, Global Knowledge Services, Global Financial Advisory and Global Consulting portfolios.
- Streamlined global project management processes by implementing standardized tools and methodologies.
- Improved cross-functional team collaboration through effective communication strategies and regular progress meetings.
- Achieved timely project completions by closely monitoring milestones, deadlines, and resource allocation.
- Developed customized project plans to align with unique client requirements and ensure successful outcomes.
- Enhanced stakeholder satisfaction by managing expectations, addressing concerns, and providing regular status updates.
- Reduced project risks through comprehensive risk assessments, contingency planning, and proactive issue resolution.
- Delivered high-quality results on complex global projects through meticulous planning, organization, and execution.
- Coached junior team members for professional development and increased retention rates within the department.
- Boosted team morale through recognition programs that acknowledged exceptional work contributions from individual team members.
- Drove continuous improvement within the global project management function by staying current on industry best practices and sharing knowledge with team members.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
Manager – Quality Risk Management (Global Technology Services)
Deloitte Technology
12.2010 - 06.2011
- Direct responsibility for the identification, assessment, and management of global project portfolio risks and compliance with process and IT standard controls through the performance of internal compliance control audits and risk assessments.
Supervisor/Manager - IT Governance - Information Technology Division
Health Care Service Corporation
05.2007 - 11.2010
- Provided operational leadership over Internal Controls Auditing/advisory and Project Quality Evaluation teams with responsibility for the enforcement of control objectives for information and related technology (CobiT), CMMI, ITIL, National Association of Insurance Commissioners/ Module Audit Rule (NAIC/MAR), and HIPAA directives.
Supervisor/Manager - Service Level Management - Information Technology Division
Health Care Service Corporation
06.2004 - 04.2007
- Led the design of the Service Level Agreement and Operational Level Agreement program for internal business customers, establishing a business and service culture as successful program implemented at BCBS.
Education
Master of Business Administration - Project Management
Keller Graduate School of Management
Naperville, ILBachelor of Science - Criminal Justice/Sociology
University of Baltimore
Baltimore, MDSkills
- Demonstrated experience managing large enterprise global, and complex, cross-functional technology programs/projects utilizing structured methodology and formal tools/approaches
- Demonstrated experience leading and driving SAFe/Agile projects and Software Development Life Cycle (SDLC) knowledge
- Experience managing projects/programs in ServiceNow
- Strategic and critical thinker with the ability to make connections across workstreams and Deloitte's matrixed organization
Certification
- Project Management Professional PMP (PMI)
- Certified Quality Auditor (American Society of Quality)
- Six Sigma Green Belt
- Certified Process Engineer
- Information Technology Infrastructure Library (ITIL) v3 Foundation Certified
- CMMI Foundation Certificate
- ITIL Service Level Management Practitioner Certified
Affiliations
- Project Management Institute (PMI)
- American Society of Quality
- Information Systems Audit & Controls Associations (ISACA)
Awards Recognition
- Deloitte Touche Tohmatsu LimitedSelected for Advocate Program for Woman 2016Team Project Spotlight Award: 3 Nominations - won Q4 2015, 2 nominations for Q3 2016, won Q3 2016Nominated for Emerging Leader Development ProgramOutstanding Performance Award Dec 2013Multiple Applause Awards 2018, 2019, 2016, 2015 2014, 2013, 2012, 2011
- Blue Cross Blue Shield (Health Care Service Corporation)5-Star IT Team Award 2010CIO Team Award, 2007, 2008, 2009, 2010
- Information Resources, Inc.President's Award, Q2 1998 - Team AwardPresident's Award, Q4 1997 - Individual Award
Timeline
Global Portfolio Manager: Deloitte Global Knowledge Services
Deloitte Technology
06.2020 - 12.2020
Global Program Manager
Deloitte Technology
06.2019 - Current
Adjunct Professor - Project Management
Florida Technical College
05.2013 - 11.2019
Global Project Manager
Deloitte Technology
07.2011 - 01.2019
Manager – Quality Risk Management (Global Technology Services)
Deloitte Technology
12.2010 - 06.2011
Supervisor/Manager - IT Governance - Information Technology Division
Health Care Service Corporation
05.2007 - 11.2010
Supervisor/Manager - Service Level Management - Information Technology Division
Health Care Service Corporation
06.2004 - 04.2007
Master of Business Administration - Project Management
Keller Graduate School of Management
Bachelor of Science - Criminal Justice/Sociology
University of Baltimore
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