Systems Design and Integration Specialist, The Boeing Company, Everett, WA (July 2023 - Present):
- Troubleshoot customer issues, collaborate with senior engineers and helpdesk, and provide user training.
- Translate customer needs into detailed requirements for system integrated designs.
- Perform system integration, hardware and software installation, configuration, and upgrades for AV servers.
- Manage product and component selection for technical viability and cost-effectiveness.
- Evaluate product usability, affordability, functionality, security, and performance.
- Plan and coordinate complex AV software and hardware for enterprise release.
- Ensure systems conform to architectural objectives and assess production readiness.
- Identify and resolve complex system issues.
Information Technology and Data Analytics Intern, The Boeing Company, MO (May 2022 - August 2022):
- Contributed to a cloud-based software application in Analytics that identified faulty aircraft parts and tracked their failure trends.
- Analyzed and tracked the historical failure trends of these components to determine repair or replacement needs
- Implemented best programming practices, including Test Driven Development and Pair Programming.
- Analyzed data from various sources to identify duplicates and have them removed
- Gathered feedback from users to understand changes and improvements needed in the application
Sales Operations Intern, The Boeing Company, Renton, WA (June 2021 - September 2021):
- Collaborated on three projects using Agile and Scrum methodologies.
- Designed a layout for new software functionality facilitating seamless communication between two systems.
- Developed two features and corresponding user stories using Agile and Scrum.
- Trained a machine learning tool to enhance data quality by removing redundant and unnecessary information from the company's database.
Media and Technology Student Worker, Hendrix College, Conway, AR (January 2020 - May 2023):
- Offered technical support to students, faculty, and staff
- Assisted clients in resolving password and internet-related issues
- Diagnosed and resolved minor computer software and hardware issues
- Delivered instructional technology support
- Supported campus events through technology setup, troubleshooting, and breakdown
- Maintained school electronics, including desktops, for optimal performance
Resident Assistant, Hendrix College, Conway, AR (August 2020 - May 2023):
- Fostered emotional and academic support for students
- Cultivated a welcoming atmosphere for all residents
- Promoted social interactions among residents, nurturing lasting bonds and memories
- Maintained a clean and healthy dormitory environment to support resident well-being