Catherine Scoville
Stillwater,MN
Summary
25 + years of retail management. Extremely focused on Customer Service and exceeding Clients expectations. A proven leader who is experienced in driving sales, building relationships, training, communication and retention of sales teams.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
20
20
years of professional experience
Work History
Sales Manager
Warners' Stellian Appliance Company
02.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Manager
Best Buy SSM Pacific
10.2014 - 02.2022
- Of the highest volume appliance department in the metro area three years running
- Oversee a team of 7 sales associates with several winning the president’s award for top sales
- Responsible for my own book of business as well as building customer obsession and builder business with over 45 builders and 6 million plus in sales
- Oversee and maintain showroom standards and inventory
- Dedicated to working escalations and open order reports to ensure product is ordered and delivered as promised
- Responsible for supporting the store and ensuring that the PAC team supported the store with Code 1 back up, carry out assistance and selling in all areas of the store, prior to the C&D roll out
- Commitment to communication, training, development of all sales associates in the store
- Responsible for the store experience team 2016-2020.
- Managed and motivated employees to be productive and engaged in work.
District Manager, National Director
CPS Operations/Sears
11.2011 - 10.2014
- Marketing for 26 Sears Home Appliance Showrooms/Appliance Hardware stores
- Work for the largest franchisee of Sears stores
- Responsible for consistent growth in the Minnesota market
- Market finished 2013 with a 15% sales increase over previous year
- Manage 12+ million in sales
- Inventory loss of .02%
- Riving sales through planning and marketing strategies
- Raining and developing store managers out of key sales associates
- Working with sales teams to team sell and create a Raving fan environment
- Create local marketing for 26 locations
- Created 26 Facebook pages, SWYR pages, Google plus accounts, Yelp and Google ad words accounts to help drive social media.
Sears Store Manager/Area Manager
Sears
04.2011 - 11.2011
- Home Appliance Showroom
- Oversee and manage 4 Sears Home Appliance showrooms in the Minnesota Market
- Responsible for: Hiring, Training, Commission sales, Scheduling, PL, Operations, Loss Prevention and creating "raving fans".
Administrative Manager/Operations Manager
Lowes
03.2007 - 10.2010
- Responsible for P&L
- Ll Front end operations/customer service
- Anaging and supervising 175 employees
- Ll opening and closing functions
- Managing $35.million in sales
- Order management, stock levels
- Inventory
- Ll logistics.
Operations Manager
Old Navy Logistics, Mall of America
10.2005 - 03.2007
- Responsible for P&L
- Esponsible for Loss Prevention and Store Audits
- Pen and Closing Responsibilities
- Responsible for receiving of all trucks, merchandise flow and processing
- Responsible for all floor sets and visual standards
- Supervise 150-200 Associates
- Responsible for driving sales of Flag ship store.
Education
Associate of Arts - Marketing, Business
University of Wisconsin - La Crosse
La Crosse, WISkills
- Staff Management
- Strategic planning
- Policies and procedures
- Sales and Marketing
- Coaching and mentoring
- Business Development
- Operations management
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales strategy development
- Positive and upbeat
- Sales planning
- Sales operations
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
- Performance management
- Order management
- Resolution-oriented
- Operations
- Employee motivation
- Training and development
- Performance coaching
- Vendor relationship management
- Exceeds sales goals
- Superb time management
Timeline
Sales Manager
Warners' Stellian Appliance Company
02.2022 - Current
Manager
Best Buy SSM Pacific
10.2014 - 02.2022
District Manager, National Director
CPS Operations/Sears
11.2011 - 10.2014
Sears Store Manager/Area Manager
Sears
04.2011 - 11.2011
Administrative Manager/Operations Manager
Lowes
03.2007 - 10.2010
Operations Manager
Old Navy Logistics, Mall of America
10.2005 - 03.2007
Associate of Arts - Marketing, Business
University of Wisconsin - La Crosse
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