Catherine Marquez
Olympia,WA
Summary
Experienced in strict adherence to policy and procedure while maintaining excellent customer service. Friendly and detail-oriented with 6 years banking experience. Skilled in data entry, record keeping and written communication.
Overview
7
7
years of professional experience
Work History
Universal Service Officer
TwinStar Credit Union
Olympia, WA
01.2016 - Current
- Help members with all their financial needs while providing excellent customer service.
- Communicate effectively through email and phone calls.
- Open new accounts like savings, checking, money markets. Close accounts as needed. Adhere to all policy and procedures with great attention to detail.
- Post transactions on computer system using multiple software with exceptional accuracy.
- Teach members how to use our online banking in multiple platforms.
- Assist members in opening loans by evaluating and verifying applications.
- Develop positive working relationships with members to help them with all current and future banking needs.
- Keeping security, safety and confidentiality in the forefront of all interactions in order to protect the member and the credit union.
- Handle large volumes of cash and checks and other monetary instruments.
- Perform MIP (Member Identification Program) measures to ensure member security and protect private member information.
- Utilize many types of logs (physical and digital) for record keeping.
Sales Associate
The Children's Place
OLYMPIA, WA
06.2015 - 06.2016
- Helped customers with their transactions with great customer service.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Arts - General Studies
South Puget Sound Community College
Olympia, WA06.2008
High School Diploma -
River Ridge High School
Lacey, WA06.2003
Skills
- Attention to Detail
- Verbal and Written Communication
- Maintaining Client Records
- Customer Service
- Data Confidentiality
Timeline
Universal Service Officer
TwinStar Credit Union
01.2016 - Current
Sales Associate
The Children's Place
06.2015 - 06.2016
Associate of Arts - General Studies
South Puget Sound Community College
High School Diploma -
River Ridge High School