CATHERINE MARQUEZ
Everett,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to also work independently and handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Manager of Lab Operations
Flagship Facility Services Inc.
10.2022 - Current
- Oversaw multiple accounts in the greater Boston area
- Built strong relationships with all accounts, including expanding services and gaining additional support on-site
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Supervisor of Lab Operations
Dens Facility Services
02.2021 - 10.2022
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns
- Assisted and trained other laboratory technicians
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Assessed new employee skills and strengths to provide customized training.
- Updated employees with latest policies, procedures and compliance standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Oversaw items in inventory and reordered before supplies diminished.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Carpenter Apprentice
MCR Construction
07.2019 - 02.2021
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Cut materials according to specifications in preparation for installation.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Observed all OSHA and corporate safety regulations and procedures.
- Worked with master carpenters to install decks for both residential and commercial customers.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
MA - Criminal Justice
Bunker Hill Community College
08.2019
Skills
- Strategic Planning
- Organizing and Prioritizing
- Reliable
- Time managing
- Problem solver
Languages
Spanish
Native or Bilingual
Timeline
Manager of Lab Operations
Flagship Facility Services Inc.
10.2022 - Current
Supervisor of Lab Operations
Dens Facility Services
02.2021 - 10.2022
Carpenter Apprentice
MCR Construction
07.2019 - 02.2021
MA - Criminal Justice
Bunker Hill Community College
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