Catherine Martines
Summary
Results oriented banking professional with a decade of experience in retail, investment banking, finance, internal branch operations, and branch management. Key contributor adept at supporting administration/finance functions in fast paced, high stress environments. Skilled in overseeing complex internal audits, supervising staff, and managing daily operations. Effective leader with the ability to direct, train, coach, and motivate staff to achieve their fullest potential. Exceptional communication skills and a commitment to delivering high-quality service in various scenarios. Deep knowledge of systems, procedures, and research techniques to assist clients and resolve issues.
Overview
10
10
years of professional experience
Work History
Registered Client Administrative Manager
Sullender Utley Financial Group
07.2021 - Current
- Valid FINRA Series 7 & and NASAA Series 66 licenses
- Provide operational and administrative support to a team of four Financial Advisors
- Provide service to existing client relationships through the processing of client requests and responding to inquiries
- Schedule appointments with existing and prospective clients, including telephone coverage and coordination of client meetings
- Onboard new client accounts, which includes the collection of required documentation and information
- Perform administrative duties that support the FAs in daily business practices
- Organize, manage and track multiple detailed tasks and assignments which frequently changing priorities in a fast-paced work environment.
Client Associate
Wells Fargo Advisors
03.2019 - 06.2021
- Client service focus with experience listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Effective organizational, multi-tasking, and prioritizing skills
- Good verbal, written, and interpersonal communication skills
- Financial services industry experience
- Brokerage client support experience
- Experience answering and managing multiple phone lines
- Ability to schedule and plan meetings, events, and travel arrangements
- Experience interacting directly with customers
- Basic Microsoft Office (Word, Excel, and Outlook) skills
- Experience is opening brokerage accounts, Trusts, Estates, Traditional, Roth and SEP IRA’s.
- Experience opening securities-based loans
Service Manager (LO)
Wells Fargo Bank
10.2016 - 03.2019
- Successfully coached and mentored tellers to reach potential for their next step in their development’s plans.
- Successfully prepared entire team to reach the ability to pass Branch Control Review with a score of 95% highest in the branch’s history.
- Develop and engage team members through interactive coaching sessions that have maximized individual performance.
- Assist tellers with accuracy in cash management, handling, balancing cash drawer and cash differences. Coach, train, and role play with tellers on conducting referrals as required.
- Coach Teller’s daily/weekly through observations and one on ones.
- Assist branch manager in teller and banker interviews as well as hire selection and complete the required new hire paperwork and training.
- Responsible for overall inventory of the branch elements through our security control.
- Responsible of staff management and creating an effective schedule for the overall branch.
- Assist branch manager in the on boarding of all team members.
- Required to meet and exceed deadlines every quarter on activity goals and customer service experience.
Personal Banker 1 (S.A.F.E)
Wells Fargo Bank
08.2015 - 10.2016
- Work closely with the financial advisor for product knowledge in 401K’s. Investments, Brokerage and Retirement
- Successful in uncovering retirement needs for customers
- Business Advocate responsible for taking care of our business customers to make sure to take care of all of their business financial needs.
- Responsible for effectively preparing and closing loan documents for customers and business owners including Home Equity’s, Consumer Loans and Lines of Credit, Business Loans and Lines of Credit, etc.
- Responsible for reviewing final loan documents to ensure they are in compliance.
- Open deposit accounts including personal and business Checking, Savings, Money Markets. CD’s, IRA’s, etc.
- Enter applications for Personal and Business loans and lines.
- Submit referrals to Business, Mortgage, Payroll, Merchant, Brokerage partners.
- Demonstrate problem solving and decision-making skills and the ability to work independently, exercise sound judgment and initiative, and display a high degree of initiative.
- Build new relationships and sustain existing relationships for client retention.
- Resolve client’s concerns in a timely manner
- Analyze daily, weekly and monthly reports regarding sales, service, and client retention.
- Actively participate in branch meetings, debriefs, conference calls, and discussions of weekly best practice.
Education
Associate degree - Business Administration
Northern Virginia Community College
Skills
- Customer Service Oriented
- Knowledge in MS Office, Proficient in Word and Excel
- Attention to Detail
- Communication
- Problem Solving
Languages
English
Spanish
Timeline
Registered Client Administrative Manager
Sullender Utley Financial Group
07.2021 - Current
Client Associate
Wells Fargo Advisors
03.2019 - 06.2021
Service Manager (LO)
Wells Fargo Bank
10.2016 - 03.2019
Personal Banker 1 (S.A.F.E)
Wells Fargo Bank
08.2015 - 10.2016
Associate degree - Business Administration
Northern Virginia Community College
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