Catherine Martinez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pit Master/ Cutter/ Crew Leader/ Qa Specialist
Rudy’s Country Store and BBQ
08.2020 - Current
- Responsible for tending to the smoker and ensuring proper temperature levels are maintained.
- Maintained records of meat inventory and ensured all meats were properly stored and labeled.
- Carved large pieces of meat into smaller, more manageable portions for customers.
- Prepared special orders from customers that required specific cuts or trimming techniques.
- Developed and maintained quality assurance protocols, processes, and procedures.
- Analyze quality assurance data to identify trends and develop and implement corrective action plans.
- Consulted with management and personnel to educate on QA standards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Claims Adjuster
Allcat Claims Service
10.2022 - 10.2023
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss, including photographs, diagrams, and other evidence to identify potential sources of recovery.
- Verified insurance claims and determined fair amount for settlement.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Cashier
Bill Millers Bar-B-Q
05.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Midwestern State University
Wichita Falls, TXTexas Academy of General Dentistry
San Antonio, TXSkills
- Continuous Improvement Mindset
- Food Safety Compliance
- Waste Reduction Strategies
- Quality Assurance Practices
- Self-Motivated Work Ethic
- Outstanding time management skills
- Customer Service
- Friendly, Positive Attitude
Certification
- Dental Assistant Certification
- BLS/ CPR
Timeline
Claims Adjuster
Allcat Claims Service
10.2022 - 10.2023
Pit Master/ Cutter/ Crew Leader/ Qa Specialist
Rudy’s Country Store and BBQ
08.2020 - Current
Cashier
Bill Millers Bar-B-Q
05.2019 - 07.2020
Midwestern State University
Texas Academy of General Dentistry
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