Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Massey

Burlington,NC

Summary

Dynamic FOH Manager with a proven track record in staff management and training. Expert in scheduling and complaint handling, I enhanced guest experiences and streamlined operations, achieving a significant reduction in waste through effective inventory management. Passionate about team building and fostering a positive work environment. Very strong work drive, always willing to try and learn new things even with no information on the topic.

Overview

2
2
years of professional experience

Work History

FOH Manager

Chick-fil-A
10.2024 - 02.2025
  • Managed daily operations, ensuring optimal guest experiences and service quality.
  • Trained and supervised front-of-house staff on customer service standards and protocols.
  • Implemented inventory management processes to streamline supply ordering and reduce waste.
  • Coordinated scheduling of staff shifts to maintain adequate coverage during peak hours.
  • Handled money and deposits.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

After-School Counselor

Burlington Christian Academy
09.2024 - 11.2024
  • Organized supplies and materials for activities, ensuring readiness for daily sessions.
  • Collaborated with team members to create a positive, inclusive environment for all participants.
  • Developed age-appropriate resources that enhanced educational experiences during after-school hours.

Camp Counselor

City Of Burlington Parks And Recreation
05.2024 - 08.2024
  • Supervised daily activities to ensure camper safety and well-being.
  • Facilitated team-building games to promote collaboration and communication among campers.
  • Developed engaging lesson plans tailored to diverse age groups and skill levels.
  • Assisted in organizing recreational events, enhancing camper participation and enjoyment.
  • Worked with children of varying age, interest, skill, and developmental levels.

After-School Counselor

City Of Burlington Parks And Recreation
12.2023 - 05.2024
  • Facilitated engaging activities promoting social interaction and teamwork among participants.
  • Monitored and ensured safety of children during recreational programs and events.
  • Assisted in planning and implementing structured after-school programs tailored to children's interests.
  • Communicated effectively with parents regarding participant progress and program updates.
  • Provided guidance and support to children in resolving conflicts and developing problem-solving skills.

Pool Receptionist

City of Burlington Aquatics
08.2023 - 12.2023
  • Greeted visitors and provided information about programs and services.
  • Managed incoming calls, directing inquiries to appropriate departments.
  • Scheduled appointments and maintained calendars for aquatic facility staff.
  • Assisted with administrative tasks, including filing and data entry.
  • Maintained cleanliness and organization of reception area for a welcoming environment.
  • Handled customer feedback, resolving issues to enhance visitor experience.

Splash Park Attendant

City of Burlington Aquatics
04.2023 - 08.2023
  • Maintained cleanliness and safety of park facilities and grounds daily.
  • Assisted visitors with inquiries, providing information on park amenities and activities.
  • Monitored park usage to ensure compliance with regulations and safety standards.
  • Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.

Education

Animal Science

Alamance Community College
Graham, NC
12-2025

Skills

  • Scheduling staff
  • Complaint handling
  • Staff management
  • Team building
  • Training and coaching
  • Floor management

Timeline

FOH Manager

Chick-fil-A
10.2024 - 02.2025

After-School Counselor

Burlington Christian Academy
09.2024 - 11.2024

Camp Counselor

City Of Burlington Parks And Recreation
05.2024 - 08.2024

After-School Counselor

City Of Burlington Parks And Recreation
12.2023 - 05.2024

Pool Receptionist

City of Burlington Aquatics
08.2023 - 12.2023

Splash Park Attendant

City of Burlington Aquatics
04.2023 - 08.2023

Animal Science

Alamance Community College

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