Catherine Massie

Assist in management of retail store: purchasing, ordering, processing, and providing coverage in retail environment as needed.

Provided a range of services to two tattoo artists/business owners. Served as first point of contact for prospective clients via emails, ensuring prompt responses. Aided employers in personal tasks such as scheduling appointments and running errands when needed.

Responsible for store inventory and purchasing. Created online presence and implemented Shopify. Handled escalated customer interactions. Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers. Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities. Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively. Implemented loss prevention strategies to minimize shrinkage and maintain profitability.

Customer liaison and management of day-to-day operations of the shop. Managed artist schedules, appointments, consulted with prospective customers, and posted on social media. Created a website, registered Google Business, transitioned artist schedules to Google Calendar, and created AdWords.

Managed department and communicated eCommerce strategies with company executives and other departments. Collaborated with cross-functional teams to develop and launch new products, meeting market demands. Boosted online sales by implementing targeted marketing campaigns coinciding with product launches. Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.

Maintained responsibilities from previous role with the utilization of marketplace automation software. Forecasted for existing and upcoming products for online channels. Managed website content updates, ensuring accurate information and seamless user experience. Spearheaded special projects such as seasonal promotions and flash sales events, leading to increased revenue and customer satisfaction.

Evolved existing eBay presence and created/managed Amazon marketplace account. Established FBA presence and enacted anti-counterfeiting measures.

Provided exceptional customer service by maintaining a high level of professionalism and empathy during all interactions. Collaborated with cross-functional teams to identify and resolve recurring product issues, reducing customer complaints. Continuously updated personal expertise in technology trends and software updates to provide accurate solutions to clients inquiries. Served as an integral part of the organization's customer success strategy by consistently exceeding key performance indicators in areas such as resolution rate, response time, and customer satisfaction. Contributed insights from frontline support experiences during product development cycles. Reduced escalations to higher-level support tiers through thorough troubleshooting and effective communication with customers.

Accurate purchase order entry into system and insured prompt shipment of orders.

Order fulfillment and shipping clerk, specializing in international orders due to high-cost of error

Demonstrated strong multitasking skills by managing workload without compromise to service quality.