Catherine Maston
Columbia,SC
Summary
Driven Busser with 4 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Reliable Cafe Worker serving customer needs in clean environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Lead Busser
Olive Garden Restaurant
08.2023 - 11.2023
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
Cleaner
Newbold
06.2023 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Shift Leader/Lead Key Holder
Fazolis
07.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier
Bo Jangles Famous Chicken
09.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
FOH Team Member
Pizza Hut
05.2015 - 05.2017
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
FOH Team Member
Waffle House
05.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Walmart
04.2014 - 03.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC05.2027
GED -
Aiken adult Ed - Aiken, SC
01.2023
Skills
- Crew Member
- Customer Service
- Food Service
- Host/Hostess
- Cashiering
- Kitchen Experience
- Cleaning Experience
- Food Preparation
- Food Safety
- Cooking
- Busser
- Restaurant Experience
- Serving Experience
- Retail Sales
- Meal Preparation
- Kitchen Management Experience
- Restaurant Management
- Shift Management
- Microsoft Word
- Food Production
- Home Care
- Merchandising
- Caregiving
- Laundry
- Cash Handling
- Leadership
- Microsoft Office
- Fair Housing regulations
- Property leasing
- Guest services
- Hotel experience
- Cleaning
- Manufacturing
- Heavy lifting
- Cash handling
- Supervising experience
- Shift management
- Customer service
- Dietary aide experience
- Serving
- Cash register
- Hospitality
- Restaurant experience
- Driving
- Childcare
- Vital signs
- Experience working with students
- Classroom experience
- Teaching
- Nursing
- Human resources
- Interviewing
- Time management
- Communication skills
- Front desk
- Kitchen experience
- Pricing
- Caregiving (10 years)
- Classroom Management
- Turning Tables
- Efficient Table Clearing
- Sanitation Standards
- Cleanliness
- Fast-Paced Environment
- Time Management
- Workplace Safety
- Customer service excellence
- Team Collaboration
- Training and coaching
Relocation
Lexington County, SC
Timeline
Lead Busser
Olive Garden Restaurant
08.2023 - 11.2023
Cleaner
Newbold
06.2023 - 09.2023
Shift Leader/Lead Key Holder
Fazolis
07.2021 - 03.2023
Cashier
Bo Jangles Famous Chicken
09.2017 - 02.2018
FOH Team Member
Waffle House
05.2016 - 11.2016
FOH Team Member
Pizza Hut
05.2015 - 05.2017
Cashier
Walmart
04.2014 - 03.2016
Bachelor of Science - Criminal Justice
Strayer University
GED -
Aiken adult Ed - Aiken, SC
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