Summary
Overview
Work History
Skills
Timeline
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Catherine Matthews

Clarksville,TN

Summary

Organized Purchasing Manager offers inventory management, budget development and procurement expertise paired with outstanding multitasking and time management abilities. Systematic and logical professional with 10 years of experience in logistics and distribution. Strong planner and communicator proficient in MS Office and various purchasing software programs.

Overview

18
18
years of professional experience

Work History

Supply Chain Assistant

Newton Baby
05.2023 - Current
  • Increased efficiency in the supply chain by streamlining processes and implementing inventory management systems.
  • Reduced order processing time by improving communication between departments and coordinating shipments.
  • Contributed to risk mitigation efforts in the supply chain by developing contingency plans for potential disruptions in accordance with industry best practices.
  • Supported strategic sourcing initiatives by conducting thorough market research and presenting findings to the procurement team for informed decision-making purposes.
  • Implemented lean principles within operations, reducing waste and increasing overall productivity.
  • Improved supplier lead times by proactively addressing potential bottlenecks in the process, ensuring on-time deliveries from vendors.
  • Analyzed data to identify areas for improvement in the supply chain, resulting in cost savings and better resource allocation.
  • Acted as a liaison between sales, customer service, and operations teams to ensure seamless communication and timely resolution of issues that could impact supply chain performance.
  • Monitored inventory levels closely to prevent stockouts or overstocking situations, optimizing warehouse space utilization.
  • Collaborated with suppliers to negotiate favorable contracts, leading to reduced procurement costs and increased profitability.
  • Developed strong relationships with key stakeholders, including suppliers, carriers, and customers, fostering collaboration across the supply chain.

Purchasing Manager

Route1 LLC
01.2022 - 12.2022
  • Managed purchasing department for MDC and rugged device transaction and License Plate Recognition Projects/Installations
  • Made sure we had enough inventory to meet our forecast for the year
  • Managed vendor relationships with distributors and OEMs to get best pricing
  • Reported to management our inventory levels and ETAs for hardware
  • Placed purchase orders for hardware and software
  • Created and calculated purchase orders to follow price quotes and reductions
  • Researched custom quotes, lead time and back-order status for customers.
  • Sourced new vendors for purchasing needs.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Conducted market research to determine appropriate pricing.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Created and calculated purchase orders to follow price quotes and reductions.
  • Reviewed supply levels and aging inventory to forecast purchasing needs.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.

Sales Support Specialist

Hankook & Company ES Corp
03.2021 - 01.2022
  • Order process management in SAP system
  • Invoicing & AR tracking, also requested AR payment in due time to customers
  • Credit insurance and financial information collected
  • Inventory, shipping & receiving tracking, as well as updating shipping status to customers
  • Pricing management, quote preparation and Support sales activity
  • Manage Sales travel expenses
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Created weekly sales order report
  • Created and maintained systematic filing system to organize and secure sales records.
  • Conferred with clients through phone and e-mail to facilitate sales process.
  • Performed account audits to verify accuracy of documents, recorded transactions and financial statements.

Sales Support Specialist

DataSource Mobility LLC
12.2020 - 03.2021
  • Responsible for lead generation, customer care, and sending qualified leads to account managers
  • Maintains list of accounts
  • Develops and maintains lists in CRM.
  • Followed up on sales leads through outbound calling.
  • Developed new leads each day at or above quotas.

Operations Analyst - Purchasing Manager, Team Lead

Synnex-Concentrix Corporation
01.2013 - 04.2019
  • Conducted monthly team meetings and kept track of their monthly stats and reported it to the company owners and managers
  • Calculated monthly commission and key performance incentive pays
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Answered customers' questions about products, prices and availability.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Informed customers of shipping dates and tracking and order information.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.

Quality Assurance Specialist

Synnex-Concentrix Corporation
10.2010 - 12.2012
  • Prepares written reports and provides status for management as required and will issue and manage corrective actions (CARs) against identified problems
  • Manages continual enhancement and improvement of Quality processes and procedures.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Used quality monitoring data management systems to compile and track performance at team and individual levels.
  • Secured positive customer experiences while executing effective quality assurance practices.

Customer & Technical Support Specialist

Synnex-Concentrix Corporation
07.2006 - 10.2010
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented and updated case notes for each customer and work order.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.

Skills

  • Supply Chain Optimization
  • Strategic Sourcing
  • Supplier negotiation
  • Procurement strategy
  • Materials Management
  • Cost Analysis
  • Relationship Building
  • Procurement expertise
  • Supply and demand requirements
  • ERP systems proficiency
  • Customer service skills
  • Organizational Skills
  • Flexibility and Adaptability

Timeline

Supply Chain Assistant

Newton Baby
05.2023 - Current

Purchasing Manager

Route1 LLC
01.2022 - 12.2022

Sales Support Specialist

Hankook & Company ES Corp
03.2021 - 01.2022

Sales Support Specialist

DataSource Mobility LLC
12.2020 - 03.2021

Operations Analyst - Purchasing Manager, Team Lead

Synnex-Concentrix Corporation
01.2013 - 04.2019

Quality Assurance Specialist

Synnex-Concentrix Corporation
10.2010 - 12.2012

Customer & Technical Support Specialist

Synnex-Concentrix Corporation
07.2006 - 10.2010

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Catherine Matthews