Catherine McCabe
Port Charlotte
Summary
Dedicated caregiver with expertise in child and elderly patient care. Proven skills in effective communication and conflict resolution, ensuring personalized support and strong relationships with clients. Experienced caregiver with a solid background in personal hygiene assistance and time management.
Recognized for maintaining cleanliness and organization while building trusting rapport, ready to enhance client experiences and support their daily needs.
Overview
2021
2021
years of professional experience
Work History
Caregiver
Dave & Tracy Wenig
Palatine
07.2016 - 09.2020
- Assisted with daily living activities and personal care tasks for a newborn set of triplets.
- A newborn sister was added in 2018.
- Communicated effectively with family regarding plans and needs.
- Maintained cleanliness of living spaces and organized household tasks.
- Supported bathing, dressing and personal care needs.
- Helped with transportation needs.
- Built strong and trusting rapport with clients and loved ones.
Medical Assistant
Pediatric Associates of Barrington
Barrington
06.2000 - 08.2002
- Assisted pediatricians with patient examinations and medical procedures.
- Recorded patient histories and vital signs accurately during appointments.
- Managed scheduling of patient appointments and follow-up visits efficiently.
- Prepared examination rooms and ensured availability of necessary supplies.
- Maintained electronic health records with attention to detail and accuracy.
- Supported billing processes by verifying insurance information for patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Claims Manager
Allstate Insurance Co
Skokie
- I began working with Allstate Insurance Company in July 1972 as a file clerk. Over the years, I obtained professional designations and moved through various roles and management positions.
- Expertise in homeowners, auto, subrogation and theft insurance claims.
- Reviewed documentation to ensure compliance with company standards and regulations.
- Managed claims process for diverse insurance policies efficiently and accurately.
- Coordinated with external vendors to facilitate timely claim resolutions.
- Developed training materials for team workshops on claims handling procedures.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Collaborated with team members to resolve complex customer inquiries promptly.
- Analyzed claims data to identify trends and improve processing procedures.
- Communicated effectively with clients regarding claim statuses and next steps.
- Developed procedures to streamline the claims process, improving overall efficiency.
- Collaborated with other departments to investigate potential coverage disputes or discrepancies.
- Motivated team members to maintain targeted turnaround time to obtain processing goals.
- Negotiated settlement agreements between claimants and insurance companies when necessary.
- Identified potential fraud cases by conducting investigations into suspicious activity.
- Maintained accurate records of all claim activities including payments, denials and appeals.
- Participated in industry events such as conferences or seminars related to claims management.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to claims processing.
- Reviewed contracts with service providers such as attorneys or investigators for compliance purposes.
- Conducted meetings to discuss issues and find pertinent solutions to problems.
- Collaborated with quality team regarding quality assurance reviews.
Tax Collator
Computax Services
Skokie
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Niles West High School
Skokie, IL05-1972
Skills
- Child and elderly patient care
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Personal hygiene assistance
- Strong ethics
- Problem-solving
- Safety awareness
- Dependable and responsible
- First aid and safety
- Flexible schedule
Affiliations
- I am an avid reader, love walking, swimming and biking.
- Active in our church
- I am a crafter with an attention to DIY projects involved with sewing, knitting, small wood projects and quilting
Accomplishments
- Several customer service awards while at Allstate Ins
- Professional certifications in areas of Auto, Homeowners and Theft Professional studies
Timeline
Caregiver
Dave & Tracy Wenig
07.2016 - 09.2020
Medical Assistant
Pediatric Associates of Barrington
06.2000 - 08.2002
Claims Manager
Allstate Insurance Co
Tax Collator
Computax Services
High School Diploma -
Niles West High School
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