Catherine McCallion

• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
• Served food and beverages promptly with focused attention to customer needs.

• Generated shipment invoices, prepared packages and set up courier deliveries for customers.
• Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Developed long-term budgets covering office supplies and equipment maintenance.
• Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
• Supported clerical needs, including taking messages, scanning documents and routing business correspondence.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Kept vital company records precise with diligent database management.
• Managed and processed all production work tickets on a daily basis.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
• Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
• Prepared packing slips and Bills of Lading for full truckload shipments to distribution centers, ensuring accurate documentation and timely delivery.

Product Development

• Successfully launched multiple products, meeting or exceeding sales targets consistently.
• Maintained strong relationships with external partners such as vendors and manufacturers for seamless collaboration during the product development process.
• Optimized configurations to minimize production downtime and improve operational efficiency, while maximizing palletization and truckload utilization to reduce distribution costs.

Purchasing

• Contacted each vendor and recorded information regarding price, availability and quality of products.
• Developed strong relationships with key suppliers, fostering trust and collaboration that enabled successful negotiations.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Generated purchase orders and collaborated with suppliers and production planners to ensure timely procurement and production scheduling.

• Managed cross-functional teams to ensure timely delivery of high-quality products, resulting in strong stakeholder satisfaction.
• Standardized product lines to streamline production processes and minimize changeover times, enhancing overall manufacturing efficiency.
• Oversee pilot runs to validate production processes, identify potential quality issues, and ensure readiness for full-scale production.
• Work closely with operations, quality assurance, supply chain, sales, and marketing teams to align launch activities and ensure seamless execution.
• Created customized product samples in response to RFQs to support business acquisition.