Catherine McCormack
Cleveland,OH
Summary
Highly motivated professional with a strong work ethic, adaptability, and excellent interpersonal skills. Proven ability to work effectively both independently and as part of a team, quickly learn new skills, and take on new challenges with confidence.
Overview
5
5
years of professional experience
Work History
Associate Travel Advisor
AAA Western and Central New York
07.2023 - 08.2025
- Assisted over 300 clients in planning trips by creating personalized, budget-conscious itineraries tailored to their travel needs.
- Consulted with clients on travel insurance coverage, exclusions, and risk mitigation, maintaining full regulatory compliance through the completion of annual New York State insurance licensing training.
- Delivered exceptional customer service by promptly addressing client inquiries through phone, email, and in-person meetings, enhancing overall client satisfaction.
- Coordinated with vendors to negotiate competitive rates, securing optimal travel deals for clients and maximizing value.
- Maintained an organized database of client profiles to streamline future travel planning.
- Utilized Microsoft Office, Excel, Salesforce, and Galileo on a daily basis to manage travel bookings and client information efficiently.
- Processed payments and managed financial transactions for travel bookings efficiently.
- Maintained accurate sales performance records and monitored goals and KPIs, consistently achieving or surpassing set targets.
- Mentored new hires, providing guidance on troubleshooting software, and resolving travel-related emergencies.
Member Contact Center Representative
AAA Western and Central New York
03.2022 - 07.2023
- Resolved member inquiries effectively, improving service quality and member satisfaction.
- Recommended relevant products and services, increasing member engagement and satisfaction.
- Answered inbound calls for membership and emergency roadside assistance, providing prompt and professional support that addressed member needs.
- Mentored new employees during their onboarding as the Lead Buddy.
Quality Inspector
Lockheed Martin
06.2020 - 07.2021
- Identified, documented, and resolved over 200 product deformities, enhancing product quality.
- Accurately interpreted blueprints to verify product compliance with specifications and standards.
- Performed detailed inspections, accurately recording measurements and data while following work instructions.
- Ensured strict adherence to safety and quality procedures during inspections.
- Trained new team members on inspection protocols, safety measures, and workflow processes.
- Collaborated within teams and executed tasks independently with minimal supervision.
- Compiled weekly reports to monitor and manage chemical inventory effectively.
- Contributed significantly to the development and support of new programs.
- Multitasked efficiently across four different programs simultaneously.
Education
High School Diploma -
Lakewood High School
Lakewood, Ohio, US6 2006
Skills
- Quality assurance and defect identification
- Effective documentation practices
- Call handling and customer support
- Travel itinerary planning and research
- Regulatory compliance and regulations
- Attention to detail
- Problem-solving skills
- Verbal and written communication
- Data entry and Microsoft Office proficiency
- Administrative tasks
References
- Amy Mannara, Travel Support, 315-491-8521, AAA Western and Central New York, Type: Professional
- Jason Jimenez, Manager, 212-652-5725, Vino Volo, Type: Professional
- Taylor Zidar,Travel Advisor, 262-470-2217, AAA Western and Central New York, Type: Professional
Timeline
Associate Travel Advisor
AAA Western and Central New York
07.2023 - 08.2025
Member Contact Center Representative
AAA Western and Central New York
03.2022 - 07.2023
Quality Inspector
Lockheed Martin
06.2020 - 07.2021
High School Diploma -
Lakewood High School