Catherine McCotter
Rockville,MD
Summary
Reliable and professional Executive Assistant with 4 years supporting the Clinical Director of a rapidly growing private Behavioral Health practice in Bethesda, MD. Excellent organizational, written, and verbal communication, leadership, and interpersonal skills. Proficient in balancing multiple calendars with complex scheduling requests and planning special events. Experience streamlining multiple administrative processes, overseeing a team of 3 administrative team members to increase productivity across multiple programs, and using strategic planning to contribute to the growth and success of the organization.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Healthy Foundations Group
07.2018 - Current
- Daily duties: Manage the Director's calendar responding to complex scheduling requests accurately; prepare meeting agendas and minutes; create monthly expense reports; book travel arrangements; schedule and manage speaking engagements; interface with admin and clinical staff, and outside organizations; act as a proxy during meetings the director cannot attend.
- Human Resources: Develop job descriptions for new positions; post and monitor open positions on Indeed and LinkedIn; conduct interviews; onboard, orient, and train new staff; currently managing 6 posted positions and onboarding up to 4 new providers in 1 week.
- Program Coordination: Coordinate and create marketing materials for the Continuing Education Program; schedule quarterly, monthly, and weekly educational events for team members and outside learners; schedule speakers from pharmaceutical companies or community clinics.
- Team Management: Lead an administrative team of 3, providing ongoing training and coaching to maintain and increase program productivity.
- Increased efficiency across multiple specialty programs by streamlining the onboarding and intake processes during and after the transition to virtual care, increasing the overall revenue for these programs, supporting the director as our organization doubled in size since 2020.
- Present a warm and positive demeanor towards all, upholding a friendly and professional “face of the organization”.
Studio Experience Team Member
CorePower Yoga
07.2022 - 06.2023
- Welcome guests to the studio, answer inquiries about products or membership packages
- Clean the studio once a week for 1.5 hours or as needed.
Security Liaison
Infinite Computer Solutions
03.2019 - 07.2019
- Received a NACI (National Agency Check with Investigations) Security Clearance to work on the VBA-MDE (Veterans Benefits Administration Medical Disabilities Examinations) contract with the Dept of Veterans Affairs
- Analyzed sensitive government documents to determine their compliance with VA standards
- Accelerated the Security Clearance process for candidates through daily communication and troubleshooting
- Produced daily security clearance tracking reports for the Human Resources Department
- Implemented security compliance standards throughout the workspace to ensure protection of personal and Veteran information.
Server/Trainer
First Watch
08.2017 - 12.2018
- Trained new employees, teaching them the steps of service and daily restaurant duties
- Managed large table sections quickly and efficiently, maintaining order accuracy and a positive attitude
- Upheld strong communication amongst the servers, managers, and kitchen staff
- Maintained professional composure during high pressure situations, including low staffing and guest complaints.
Server Trainer/ Bartender
Bahama Breeze
06.2013 - 08.2017
- Welcomed guests and provided an outstanding service experience
- Introduced new employees to the team-oriented company culture
- Expedited the onboarding process by training and offering unwavering support to new hires
- Advertised the restaurant by distributing fliers and marketing via social media outlets.
Front Desk Receptionist
Charm City Yoga
06.2014 - 07.2015
- Accommodated clients, conducting tours of the studio, responding to inquiries
- Maintained a professional and welcoming demeanor, including on high traffic days
- Organized and cleaned the studio with speed and efficiency to promote an excellent client experience.
Education
Towson University
Towson, MDSkills
- MS Office Suite Proficiency
- Calendar Management
- Project Planning
- Hiring, Onboarding & Training
- Interpersonal Communications
- Process Improvement
- Reports and Financial Statements
- Information Protection
Timeline
Studio Experience Team Member
CorePower Yoga
07.2022 - 06.2023
Security Liaison
Infinite Computer Solutions
03.2019 - 07.2019
Executive Assistant
Healthy Foundations Group
07.2018 - Current
Server/Trainer
First Watch
08.2017 - 12.2018
Front Desk Receptionist
Charm City Yoga
06.2014 - 07.2015
Server Trainer/ Bartender
Bahama Breeze
06.2013 - 08.2017
Towson University
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