Summary
Overview
Work History
Education
Skills
Timeline
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Catherine McCourt

Wichita

Summary

Highly experienced and hard worker with over 10 years in customer service. I am passionate about helping people, with a friendly personality who enjoys getting to know fellow teammates and clients. Every job I’ve worked at as hired me at entry level, and I always quickly work my way up to positions of more responsibility and trust. I enjoy learning new things, and am looking forward to many opportunities for growth.

Overview

11
11
years of professional experience

Work History

Manager

Pumphouse
01.2024 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes, even in high volume and stressful situations.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Mentored junior team members for career advancement, fostering opportunities for future leaders within the organization.
  • Conducted interviews and hired staff, consistently looking for motivated and hard working future employees

Bartender

Pumphouse
11.2018 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with coworkers.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending and serving techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Hairstylist

Studio 13
07.2016 - 01.2019
  • Was an independent contractor, in charge of my own clients and small business.
  • Handled all client scheduling in an organized and prompt manner
  • Kept up with inventory and product ordering.
  • Paid all business related fees in a timely fashion.
  • Operated personal payment system using square. Kept track of receipts, and clients’ payment information effectively and securely.
  • Kept track of all client personal information and preferences. Kept detailed customer reports so I knew what they needed next time and to use as references for future visits ensuring they always had a high quality experience.
  • Achieved consistent positive feedback from clients regarding their appointments at the salon using attentive listening skills during consultations.
  • Built a loyal clientele through exceptional customer service and attention to detail, and by building relationships with customers
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication to attain desired outcomes.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients, and keeping salon space up to state regulation standards.

Server

On The Border
04.2016 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked a POS system and handled multiple cash transactions as well as customer credit cards securely and accurately
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Trained new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Hairstylist

SmartStyle Hair Salon
09.2014 - 05.2017
  • Head senior stylist.
  • In charge of opening and closing duties; was a key holder and responsible for keeping salon ready for clients between shifts and work days
  • Operated POS system and cash register, maintaining accurate transactions and balancing drawer at the end of the day.
  • Worked alone often and covered positions at understaffed salons, thus entrusted with maintaining the business on my own to company standards across the board.
  • Trained incoming stylists, making sure they were efficient and knowledgeable in the business’ rules and practices, as well as in hair styling skills.
  • Sold products and recommended treatments and services for guests based on their needs.
  • Handled guest complaints and figured out solutions to ensure satisfaction and client return
  • Greeted and checked in clients in a friendly professional and quick manner
  • Handled client scheduling for self and for coworkers.

Education

Licensure And Certification - Cosmetology

Paul Mitchell The School
Wichita, KS
2013

Skills

  • Great customer service
  • Highly organized
  • Staff hiring, training, and development
  • Task delegation
  • Relationship building
  • Positive attitude
  • Adaptability and flexibility, quickly grasps new concepts
  • Attention to detail
  • Multitasking
  • Excellent communication and listening
  • Scheduling and coordinating
  • Conflict resolution and complex problem-solving
  • Decision making

Timeline

Manager

Pumphouse
01.2024 - Current

Bartender

Pumphouse
11.2018 - Current

Hairstylist

Studio 13
07.2016 - 01.2019

Server

On The Border
04.2016 - 11.2018

Hairstylist

SmartStyle Hair Salon
09.2014 - 05.2017

Licensure And Certification - Cosmetology

Paul Mitchell The School

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Catherine McCourt