Catherine McFarland

• Draft and prepare estate planning documents, including wills and trusts
• Manages the firm client calendar to ensure the timely completion of the estate plan from initial client contact to delivery of the product
• Communicate with clients, answering inquiries and providing updates with professionalism and discretion
• Ensure compliance with legal procedures and deadlines

Sales Associate/Designer – Pottery Barn

As a Sales Associate and Designer at Pottery Barn, I combined my passion for interior design with excellent customer service skills to create a welcoming and inspiring shopping experience. My role centered on helping customers find furniture and decor pieces that complemented their personal style and needs, ensuring every home reflected their vision.

Key responsibilities included:

• Personalized Design Consultations: Assisted customers with space planning, furniture selection, and fabric choices to create cohesive and functional spaces. I often collaborated with clients to develop layouts and design schemes tailored to their homes and lifestyles.
• Product Knowledge Expert: Maintained in-depth knowledge of Pottery Barn's product line, including furniture, textiles, and decor, allowing me to recommend solutions that aligned with customer preferences and budgets.
• Visual Merchandising: Played an active role in arranging store displays to highlight seasonal trends, optimize product visibility, and inspire customers with creative styling ideas.
• Sales and Service: Delivered exceptional customer service by building relationships, addressing inquiries, and resolving concerns promptly. I consistently met or exceeded sales targets by understanding client needs and offering thoughtful recommendations.
• Team Collaboration: Worked closely with fellow associates, managers, and corporate designers to implement store strategies and ensure smooth operations during peak seasons and promotional events.

During my time at Pottery Barn, I developed a keen eye for design trends and enhanced my ability to create inviting interiors that resonate with customers. I took pride in helping clients turn their houses into homes and contributing to a positive, supportive team environment.