Catherine McGalliard
LONGWOOD
Summary
Accomplished Health Information Management professional with a proven track record at Chester Miltenberger M.D., enhancing patient record accuracy and compliance with HIPAA. Expert in EMR software and adept at fostering positive relationships, I significantly improved office efficiency and data integrity. My strong decision-making ability and commitment to continuous improvement stand out in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Health Information Management/Medical Office Administrator
Chester Miltenberger M.D.
07.2011 - Current
- Managed appointments, registrations and patient relations in busy medical office.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Aided with prescription refill requests.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated luncheons with Pharmaceutical Representatives.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Heath Information Management Director
Mariner Health Care
07.1998 - 12.2001
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Conducted regular audits on health information systems to ensure data integrity, accuracy, and compliance with regulations.
Health Information Management Technician
AdventHealth DeLand
07.1997 - 12.1998
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
Associate of Science - Health Information Management
Daytona State College
Daytona Beach, FL06-1997
High School Diploma -
Seminole High School
2701 Ridgewood Avenue Sanford, FL 3277306-1977
Skills
- Customer service
- Time management
- Decision-making
- Medical records administration
- Human resources
- EMR software
- Patient registration
- Inventory control management
- HIPAA regulations
- Electronic health records management
Timeline
Health Information Management/Medical Office Administrator
Chester Miltenberger M.D.
07.2011 - Current
Heath Information Management Director
Mariner Health Care
07.1998 - 12.2001
Health Information Management Technician
AdventHealth DeLand
07.1997 - 12.1998
Associate of Science - Health Information Management
Daytona State College
High School Diploma -
Seminole High School
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