Catherine McGaughey

• Set up and assisted in maintaining social media accounts for all clients
• Responded to and addressed client reviews across multiple platforms including: Google, Glassdoor and Indeed.
• Addressed and resolved customer complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to clients online profiles across multiple platforms to identify needed improvements and maintain highest standards.
• Supported executive staff through scheduling meetings, and preparing crucial documents.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.

• Handled purchasing and ordering for store product including for two retail locations including: all beverage ingredients, coffees and teas, frozen and Ready-to-eat foods, dairy products, retail merchandise, produce, prepared ingredients/baked goods, kitchen essentials etc.
• Managed inventory control, cash control and store opening and closing procedures for two retail locations.
• Managed both location's leadership teams to successfully lead stores through proactive communication, ongoing training, and constructive feedback.
• Managed and recorded weekly and monthly inventory counts for two locations and adjusted orders accordingly.
• Worked with Accountant to complete annual budgeting for coming fiscal year.
• Communicated regularly with local partners regarding ordering, menu updates, and store updates relevant to relationship with the partners.
• Communicated regularly with management of partner locations on campus regarding menu changes, store policy updates, and ordering changes.
• Scheduled and led monthly store meetings for all employees to discuss sales promotions and cleanliness/safety standards while providing platform for all to voice concerns.
• Created monthly limited time menu offerings, and worked with company marketing team on adverts and menu updates.
• Revitalized two store's record keeping and organizational systems to improve efficiency and ease of use.

• Handled purchasing and ordering for all store product including: all beverage ingredients, coffees and teas, frozen and Ready-to-eat foods, dairy products, retail merchandise, etc.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed and recorded weekly and monthly inventory counts and adjusted orders accordingly.
• Worked with Accountant to complete annual budgeting for coming fiscal year.
• Assisted in developing new store location by assisting in hiring and training efficient team
• Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Recorded inventory sales into organization's weekly income report.

• SUPERVISOR (October 2021-Present)

- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

- Ordered and organized product from vendors according to business needs.

- Coordinated employee schedules to keep pace with business needs and meet company demands.

- Interviewed, trained and certified new employees on up-to-date Starbucks Barista Basics as well as Chartwells policies and expectations and coached new and existing employees when necessary when performance did not meet expectations.

• TRAINER/SHIFT LEAD (May 2021-October 2021)

- Trained and certified new employees on up-to-date Starbucks Barista Basics as well as Chartwells policies and expectations and coached new and existing employees when necessary when performance did not meet expectations.

- Organized and delegated daily and weekly tasks to baristas and set store for the following day crew.

- Trained new associates on cash register operations, and conducting customer transactions.

- Maintained store cleanliness and operation standards per standards and coached employees when expectations were not met.

• TEAM MEMBER/BARISTA (October 2017-May 2021)

- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

- Maintained clean, trash-free workspaces to maximize productivity and safety.

- Cleaned and sanitized station in preparation for the next day.