Catherine McIntire
Jacksonville,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Experience Manager
MCCS
Camp Lejeune, NC
02.2022 - 11.2023
- Provided World Class Customer Service, cash handling, completed various types of transactions on RPOS, receiving and transfers, Inventory Team, open/closed stores, led by example with positive attitude, stocked sales floor, organized stock rooms, tracked sales, participated in setting up 5S standards, did disciplinary and non-disciplinary actions according to MCCS standards, filled in at RMS helping with processing invoices for payment to Headquarters, negative on hands for multiple sites, mentored sales associates, Experience Specialist, Sale Specialists, and Material Handlers, made weekly schedules, did time input and approval, Planogram resets, worked alongside the Safety Representative to implement the SDS binder, and ensure all chemicals were labeled correctly, ran the entire consumables department during the absence of the consumables Experience manager
- Put up promotional signage for key items, and ensured all monthly and weekly sale signs were printed and put on sales floor for customers to be able to gain the best pricing available.
Marine Mart Manager (Temporary)
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
08.2021 - 02.2023
- Provided World Class Customer Service, cash handling, completed various types of transactions on RPOS, receiving and transfers, Inventory Team, open/closed stores, led by example with positive attitude, stocked sales floor, organized stock rooms, tracked sales, participated in setting up 5S standards, did disciplinary and non-disciplinary actions according to MCCS standards, process invoices for payment to Headquarters, negative on hands for commercial and not commercial items, mentored sales associates, Experience Specialist, Sale Specialists, and Material Handlers, made weekly schedules, did time input and approval, Planogram resets, worked alongside the Safety Representative to implement the SDS binder, and ensure all chemicals were labeled correctly, ensured the store runs efficiently, and effectively while enduring staffing issues, completed and presented mid-year reviews to Retail directors
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored staff performance and addressed issues.
- Initiated new projects that resulted in increased productivity across all departments.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Experience Manager
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
09.2019 - 03.2021
- Provided World Class Customer Service, cash handling, completed various types of transactions on RPOS, receiving and transfers, Inventory Team, open/closed stores, led by example with positive attitude, stocked sales floor, organized stock rooms, tracked sales, participated in setting up 5S standards, did disciplinary and non-disciplinary actions according to MCCS standards, filled in at RMS helping with processing invoices for payment to Headquarters, negative on hands for multiple sites, mentored sales associates, Experience Specialist, Sale Specialists, and Material Handlers, made weekly schedules, did time input and approval, Planogram resets, worked alongside the Safety Representative to implement the SDS binder, and ensure all chemicals were labeled correctly, ran the entire consumables department during the absence of the consumables Experience
Experience Specialist
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
02.2014 - 09.2019
- Provided World Class Customer Service, cash handling, completed various types of transactions on RPOS, Inventory Team, completed Western Union Transactions, open/closed stores, led by example with positive attitude, stocked sales floor, organized stock rooms, tracked sales
Retail Admin Clerk
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
10.2011 - 02.2014
- Provided World Class Customer Service, cash handling, completed various types of transactions on RPOS, Inventory Team, kept schedules for upper consumables Divisional, delegated daily schedules and task for fellow employees, maintained a positive work environment, dismantled and set up stores, provided sales spreadsheets for multiple stores, communicated with Headquarters with problems, needs, and wants, set up meeting with vendors, accounts receivable.
Experience Specialist
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
06.2007 - 10.2011
- Provided World Class Customer Service, cash handling, completed various types of transactions on RPOS, Inventory Team, completed Western Union Transactions, open/closed stores, led by example with positive attitude, stocked sales floor, organized stock rooms, tracked sales
Customer Service Clerk
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
03.2006 - 06.2007
- Cash Handling, complete various types of transactions on RPOS, Inventory Team for end of Fiscal year, Complete Western Union Transactions
- Improved customer service wait times to mitigate complaints.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Sales Associate
Marine Corps Community Services/USMC Civilian
Camp Lejeune, NC
01.2001 - 03.2006
- Provide World Class customer Service, complete various types of transactions on RPOS, track inventory, worked on Team 40, helped with the implementation of Essentus, Cash Handling, inventory stores for end of the year financials
- Handled customer complaints in a professional manner.
- Received and displayed product shipments on store retail shelves upon delivery.
- Recommended, selected and located merchandise based on customer desires.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized stockroom shelves according to size, color or style.
- Answered store and merchandise questions and led customers to wanted items.
Education
Diploma -
White Oak High School
Skills
- Can type 70-80 words per minute
- Can multitask without causing stress
- Have positive attitude
- Great Organizational skills
- Can accomplish any task put before me
- Work well with all members of MCCS
- Knowledgeable in Microsoft Office
- Profit & loss
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Asset management
- Training & development
- Inventory control
- Microsoft Outlook
- Performance management
- Inventory management
- Time & attendance systems
- Merchandising
- Planograms
- RIMA
- Supply Chain
- Store Management Experience
- 5S
- IBIS
- Store resets
- Management
- Direct Sales
- Customer Service
- De-Escalation Techniques
- Regulatory Compliance
- Promotional Support
- POS Systems and Ordering Platforms
- Complaint Resolution
- Transaction Processing
- Customer Data Confidentiality
- Sales Quota Achievement
- Business Development
- Quality Assurance Controls
- Document and Records Management
- Store Maintenance
- Stock Management
- Order and Refund Processing
- Problem Resolution
- Report Preparation
- Office Equipment Proficiency
- System Implementation
- Shipping and Receiving Understanding
- Employee Coaching
- Sales Transactions
- Customer Relations
- Policies and Procedures Adherence
- Understanding Customer Needs
- Issue and Complaint Resolution
- Sales Closing
- Customer Retention Strategies
- Computer Skills
- High-Energy Attitude
- Product and Service Knowledge
- MS Office
- Sales and Upselling
Websites
Certification
Food Handler Certification
Accomplishments
- Manager of the Quarter- 2021
Timeline
Experience Manager
MCCS
02.2022 - 11.2023
Marine Mart Manager (Temporary)
Marine Corps Community Services/USMC Civilian
08.2021 - 02.2023
Experience Manager
Marine Corps Community Services/USMC Civilian
09.2019 - 03.2021
Experience Specialist
Marine Corps Community Services/USMC Civilian
02.2014 - 09.2019
Retail Admin Clerk
Marine Corps Community Services/USMC Civilian
10.2011 - 02.2014
Experience Specialist
Marine Corps Community Services/USMC Civilian
06.2007 - 10.2011
Customer Service Clerk
Marine Corps Community Services/USMC Civilian
03.2006 - 06.2007
Sales Associate
Marine Corps Community Services/USMC Civilian
01.2001 - 03.2006
Diploma -
White Oak High School
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