Catherine McLaughlin
Danielson,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Team Lead/Key Holder
Sholes Ace Hardware
Brooklyn, CT
02.2024 - 09.2024
- Resolved escalated customer complaints or queries promptly and efficiently.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Rotated through series of different stations based on team needs.
Customer Service Representative
CVS
Brooklyn, CT
07.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Killingly High School
Dayville, CT06-2023
Skills
- Client Service
- Cash Handling
- Flexible Schedule
- Problem-Solving
- Teamwork and Collaboration
- Verbal and Written Communication
- Safety
- Attention to Detail
Timeline
Team Lead/Key Holder
Sholes Ace Hardware
02.2024 - 09.2024
Customer Service Representative
CVS
07.2021 - 01.2024
High School Diploma -
Killingly High School
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