BDC Representative
Mercedes Benz Arcadia
Arcadia
- Inbound Call Management:
* Answer and triage inbound phone calls from potential customers
* Qualify leads and schedule appointments for service appointments
* Provide accurate and timely information about vehicles and services
* Resolve customer inquiries and complaints
- Outbound Call Generation:
* Conduct proactive outreach to potential customers
* Generate leads through cold calling, email campaigns, and lists
* Nurture relationships with existing customers to drive repeat business
- Appointment Scheduling and Follow-Up:
* Schedule service appointments and follow up with customers to confirm
* Manage appointment availability and optimize technician workload
* Provide reminders and updates to customers before and after appointments - Customer Relationship Management:
* Build and maintain relationships with customers throughout the service process
* Track customer interactions and preferences
* Provide personalized service and address customer concerns promptly
- Data Entry and Reporting:
* Enter and maintain customer data in the dealership management system
* Generate reports on service performance, lead generation, and customer satisfaction
* Analyze data to identify areas for improvement
