Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Catherine McNeil

Carrollton,TX

Summary

Hardworking Shift Supervisor gifted at reviewing team tasks to assure quality and customer connection. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Implemented policies and standard operating procedures for continuous improvement.

Education

BACHELOR'S DEGREE - TOURISM AND RECREATION MANAGEMENT

ARIZONA STATE UNIVERSITY
Tempe, Arizona
05.2025

Skills

  • Customer-Oriented
  • Inventory Control
  • Training and Mentoring
  • Safety Awareness
  • Strategic Planning

Accomplishments

  • Collaborated with management team in the development of opening a Starbucks store.
  • "Trained two partner of the quarters"

Timeline

Shift Supervisor

Starbucks
03.2021 - Current

BACHELOR'S DEGREE - TOURISM AND RECREATION MANAGEMENT

ARIZONA STATE UNIVERSITY

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Catherine McNeil