Catherine McGinnis
Conesus,NY
Summary
Strategic People and Culture leader with 20+ years of experience driving employee engagement, talent development, performance management, and organizational effectiveness across hybrid and fully remote teams. Proven expertise aligning HR strategy with business goals, building high-performance cultures, strengthening retention, and implementing data-driven workforce solutions. Trusted advisor to executive leadership with deep experience in compliance-driven environments, workforce analytics, succession planning, and change management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DIRECTOR OF WORKFORCE OPERATIONS
FLPPS
Rochester, NY
03.2025 - Current
Serve as enterprise People & Culture leader supporting hybrid and remote teams across New York State workforce development initiatives.
- Embed accountability, inclusion, and continuous improvement into organizational culture.
- Lead change management initiatives to align structure, systems, and leadership practices with evolving program requirements.
DEPUTY PROGRAM MANAGER AND SECO CAREER CENTER MANAGER
Zeiders Enterprises
, Remote
10.2017 - 08.2024
Directed global operations for the Department of Defense Spouse Education and Career Opportunities (SECO) Career Center serving 100,000+ military spouses annually.
- Led a fully remote team of 80+ professionals; improved employee retention by 15% through engagement and development initiatives.
- Designed and embedded talent acquisition, onboarding, performance management, and succession planning systems.
- Implemented KPI and quality assurance frameworks achieving 95%+ service levels and customer satisfaction benchmarks.
- Partnered with executive leadership and federal stakeholders to align HR strategy with operational and mission goals.
Education
Master of Science - Education and Human Development
University of Rochester
Rochester, NYBachelor of Arts - Anthropology and Sociology
SUNY Geneseo
Geneseo, NYSkills
- People & Culture Strategy
- Culture Transformation
- Organizational Development
- Employee Engagement & Retention
- Succession Planning
- Change Management
- KPI-Driven Improvement
- Workforce Planning & Strategy
- Hybrid & Remote Team Leadership
- Talent Management
- Leadership Development & Coaching
Certification
- Change Management Professional, LinkedIn Learning
- Myers-Briggs Type Indicator and Strong Interest Inventory certified, The Myers-Briggs Company
- Unlocking Authentic Communication in a Culturally Diverse Workplace, LinkedIn Learning
- Negotiation Foundations, LinkedIn Learning
- Equity First: The Path to Inclusion and Belonging, LinkedIn Learning
- Managing Toxic Employees: Strategies for Leaders to Effectively Deal with Employee Attitude Issues, S2MTRAINING
Timeline
DIRECTOR OF WORKFORCE OPERATIONS
FLPPS
03.2025 - Current
DEPUTY PROGRAM MANAGER AND SECO CAREER CENTER MANAGER
Zeiders Enterprises
10.2017 - 08.2024
Master of Science - Education and Human Development
University of Rochester
Bachelor of Arts - Anthropology and Sociology
SUNY Geneseo