Catherine Mercer
Ballwin,MO
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's Restaurant
02.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Achieved Excellent accolades form repeat Inspections and Corporate Walkthroughs.
Team Member
Qdoba
02.2023 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate of Arts - Tourism And Travel Management
Access Computer College
Skills
- Operations Management
- Task Delegation
- Team motivation
- Customer rapport
- Policy Enforcement
- Compliance understanding
- Retail Operations Management
Certification
Massage Therapy
Languages
Filipino
Native or Bilingual
Timeline
Assistant Manager
Arby's Restaurant
02.2024 - Current
Team Member
Qdoba
02.2023 - 07.2023
Associate of Arts - Tourism And Travel Management
Access Computer College
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