Catherine Merrill
Rumford,ME
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Office Administrator/Bookkeeper
KC LLC
04.2013 - 07.2017
- Launched quality assurance practices for each phase of development
- Organized, facilitated and participated in community service efforts.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created, maintained and updated filing systems for paper and electronic documents.
Administrative Assistant/Receptionist/Bookkeeper
DD Diamonds And Jewelry
05.2010 - 11.2011
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant/Receptionist/Bookkeeper
D & G Diamonds And Jewelry
10.2007 - 10.2009
- Managed filing system, entered data and completed other clerical tasks.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant/Receptionist
AA Diamonds Corp.
04.2001 - 09.2006
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management
Education
Associate of Arts - Tourism And Travel Management
LaGuardia Community College
Queens, NY06.2007
Skills
- Account and Ledger Reconciliations
- Financial Management and Reporting
- File and Data Retrieval Systems
- Calendar Management
- Database Maintenance
- Customer Relations
- Office Supplies and Inventory
- Billing and Invoicing
Timeline
Office Administrator/Bookkeeper
KC LLC
04.2013 - 07.2017
Administrative Assistant/Receptionist/Bookkeeper
DD Diamonds And Jewelry
05.2010 - 11.2011
Administrative Assistant/Receptionist/Bookkeeper
D & G Diamonds And Jewelry
10.2007 - 10.2009
Administrative Assistant/Receptionist
AA Diamonds Corp.
04.2001 - 09.2006
Associate of Arts - Tourism And Travel Management
LaGuardia Community College
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