Catherine Michelle Warner
Sandy,UTAH
Summary
With a proven track record at Allegiant Airline, I excel in passenger safety management and customer service, ensuring flight safety and comfort. My adaptability and leadership in emergency situations, coupled with a strong work ethic, have consistently enhanced team efficiency and passenger satisfaction, contributing to on-time flight performance.
Overview
30
30
years of professional experience
Work History
Flight Attendant
ALLEGIANT AIRLINE
Provo, UT
09.2022 - Current
- Handle a wide variety of situations while in continuous contact with the public, both on and off the aircraft
- Work independently while still being part of a collaborative team and without supervision
- Ensure the safety and comfort of our customers
- Provide leadership by responding to a variety of emergency and non-emergency situations
- Work in climates and locations across the globe and work variable shifts
- Meet high standards of dependability to ensure our flights are on time
- Adhere to company policies, procedures, and attendance/performance standards
- Adhere to alternative work schedules, including evenings and weekend
- Demonstrating ability to adapt to the flight attendant lifestyle
Billing Quality Specialist / Customer Quality Specialist
APRIA HEALTHCARE
Salt Lake City, UT
10.2015 - 09.2022
- Verifies insurance information for accuracy and completeness and resolves discrepancies as needed
- Obtains clinical information needed for order processing or reimbursement
- Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate
- Process information received from intake/service personnel
- Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order
- Maintains appropriate documentation received with order and conducts follow-up as applicable
- Demonstrates professional etiquette and courtesy when interfacing with customers
- Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action
- Complies with and adheres to all regulatory compliance areas, policies and procedures, and 'best practices'
Account Representative II
SUTTER PHYSICIAN SERVICES
Murray, UT
02.2015 - 06.2015
- Conducting effective accounts receivable management of outstanding patient claims, conducting routine research and follow-up on unpaid claims, denials and tracers, working with insurance companies to resolve patient billing / carrier issues for expected payments, researching, analyzing and resolving credit balance accounts
- Researching patients Eligibility, Benefits and processing Authorizations and checking Coordination of Benefits
Customer Care Associate
OVERSTOCK.COM
Salt Lake City, UT
10.2013 - 12.2014
- Handles inbound calls and resolves any issues on the customer’s account, placing orders over the phone setting up returns
- Works with several departments like Partner Care Dept, Liaison and Logistics department of the company
Fraud Investigator / Loss Prevention – Finance Department
OVERSTOCK.COM
Salt Lake City, UT
10.2013 - 12.2014
- Responsible for functions related to the identification, prevention, and resolution of fraudulent activity
- Responsible for verification on orders that are flagged for review to ensure the company from loss due to fraudulent activities
- Uses a variety of tools to initiate investigations, identify subjects and monitor fraudulent activities
Health Unit Coordinator II
LDS HOSPITAL EMERGENCY DEPT
Salt Lake City, UT
02.2012 - 09.2013
- Perform the role as administrative assistant to the Department to ensure smooth operation of the unit by keeping records maintained and organized, submitting physician’s orders for lab works, medication and testing and compiling patient records
- Coordinate and track results of myriad tasks assigned to various hospital departments and ER members, such as Doctors, Nurses, and other staff in the department
Inventory Control Clerk
PETERBILT OF UTAH
Salt Lake City, UT
03.2011 - 02.2012
- Ensured proper inventory management and control procedures were followed
- Processed customer orders and credits for 4 stores in a timely manner
- Verified that inventory items were properly setup in the system
- Resolved any issues related to shipping or order discrepancies
- Managed warranty orders while working with local vendors to process warranty parts and service
Sales and Service Representative
CONVERGYS
Salt Lake City, UT
04.2010 - 03.2011
- Handled inbound service calls for a credit card company, including answering general questions related to the customer’s account and resolving any issues or complaints in a reassuring and positive manner
- Processed payments answered billing inquiries and addressed any discrepancies or complaints
- Processed requests for credit increases and rewards redemptions
- Offered additional products and services to cardholders (i.e
- Credit protection, identity theft protection)
Customer Service/Technical Support Representative
TELEPERFORMANCE USA
Salt Lake City, UT
07.2008 - 04.2010
- Collaborated with clients to resolve technical problems and address general inquiries
- Demonstrated ability to multi-task and prioritize large workloads
- Worked with various software tools including MS Office and web-based data management software to accomplish daily goals
- Demonstrated aptitude to quickly learn new software programs and applications
Co-Owner/Operations Manager
SOCSARGEN GRILL AND RESTAURANT
Philippines, Philippines
06.2000 - 05.2005
- Managed daily operations, sales and company finances
- Responsible for developing advertising strategies for local and regional publications
- Achieved solid annual growth and profitability for this high-image full-service restaurant
Asst. Operations Manager
CM SERRANILLO FEED PLANT
Philippines, Philippines
01.1995 - 01.1999
Purchasing Manager
SAN MIGUEL CORPORATION
Philippines, Philippines
01.1995 - 01.1997
Education
Bachelor of Science - Medical Tech
Southwestern University
Cebu, PhilippinesAssociate's degree - Practical Nursing
Philippine Paramedical & Technological School
PhilippinesCertified Nursing Assistant -
CCNA
Midvale, Utah, USASkills
- Passenger service
- Flight safety
- Passenger safety management
- Preflight briefings
- Ticket verification
- Medical intervention
- Passenger support
- Emergency situations management
- Food and beverage preparation
- Time management
- Calm under pressure
- Customer service
- Passenger assistance
- Problem-solving
- Clear communication
- Multilingual skills
- Empathy and patience
- Interpersonal communications
- Adaptability and flexibility
- Teamwork and cooperation
- Verbal and written communication
- Crew coordination
- Multitasking and organization
- Company policy adherence
- Conflict resolution
- Emergency procedures
- Physical stamina
- Team collaboration
- Reliability and punctuality
- Strong work ethic
- Emergency response coordination
- Passenger guidance
- Cleanliness and sanitation
- Boarding coordination
- Leadership qualities
- Hospitality service expertise
Professionalreferences
- Carmen Dennis, 916.205.3367, Flight Attendant, Allegiant Airlines
- Mr. James Inglis, 801.831.6115, Sales Manager, Granite Construction
- Ms. Lori Brown, 801.634.4880, Human Resource, Smith's Marketplace
References
References available upon request.
Timeline
Flight Attendant
ALLEGIANT AIRLINE
09.2022 - Current
Billing Quality Specialist / Customer Quality Specialist
APRIA HEALTHCARE
10.2015 - 09.2022
Account Representative II
SUTTER PHYSICIAN SERVICES
02.2015 - 06.2015
Customer Care Associate
OVERSTOCK.COM
10.2013 - 12.2014
Fraud Investigator / Loss Prevention – Finance Department
OVERSTOCK.COM
10.2013 - 12.2014
Health Unit Coordinator II
LDS HOSPITAL EMERGENCY DEPT
02.2012 - 09.2013
Inventory Control Clerk
PETERBILT OF UTAH
03.2011 - 02.2012
Sales and Service Representative
CONVERGYS
04.2010 - 03.2011
Customer Service/Technical Support Representative
TELEPERFORMANCE USA
07.2008 - 04.2010
Co-Owner/Operations Manager
SOCSARGEN GRILL AND RESTAURANT
06.2000 - 05.2005
Asst. Operations Manager
CM SERRANILLO FEED PLANT
01.1995 - 01.1999
Purchasing Manager
SAN MIGUEL CORPORATION
01.1995 - 01.1997
Bachelor of Science - Medical Tech
Southwestern University
Associate's degree - Practical Nursing
Philippine Paramedical & Technological School
Certified Nursing Assistant -
CCNA
Similar Profiles
George UhrigGeorge Uhrig
Customer Service Agent at Allegiant AirlineCustomer Service Agent at Allegiant Airline
Debbiean LairdDebbiean Laird
Flight Attendant at U.S Airline/American AirlineFlight Attendant at U.S Airline/American Airline
Tenaya BrownTenaya Brown
Response Team Member at Allegiant StadiumResponse Team Member at Allegiant Stadium