Hi, I’m
Catherine Middendorf
Property Manager
Cincinnati,OH
Summary
Dedicated and adaptable professional with a positive, proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
years of professional experience
3
years of post-secondary education
Work History
The Acanthus GroupCincinnati, Ohio
Property Manager
01.2021 - Current
Job overview
- Resolved tenant complaints swiftly, contributing to increased customer satisfaction and retention.
- Managed tenant relations to ensure satisfaction and prompt communication.
- Handled resident complaints and expedited maintenance requests.
- Facilitated tenant move-in and move-out processes efficiently.
- Conducted property inspections to assess condition and proactively identify maintenance needs.
- Coordinated maintenance schedules with vendors, ensuring timely resolution of service requests.
- Prepared lease agreements and ensured compliance with regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted evictions in accordance with state laws following state laws and procedures.
- Developed strong relationships with owners and tenants, reducing conflict and improving communication.
Queen City ExchangeCincinnati, OH
Assistant Bar Manager
12.2020 - Current
Job overview
- Organized and managed bar staff, training in safety protocols, customer service, and product knowledge to improve service quality.
- Trained new staff on customer service and cocktail preparation techniques.
- Collaborated with management to develop seasonal drink menus and specials.
- Developed signature beverages that contributed to increased revenue and strengthened patron loyalty.
- Assisted in managing daily bar operations and staff scheduling.
- Monitored inventory levels and placed orders for supplies.
- Ensured compliance with health and safety regulations during service hours.
- Addressed customer inquiries promptly and professionally and resolved service issues promptly and effectively.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Promoted events and specials through social media to engage customers and increase bar visibility.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Implemented cost-cutting measures to optimize operating expenses associated with the bar.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Education
Owens Community CollegePerrysburg, OH
Associate of Arts from Early Childhood Care And Education
08.2008 - 12.2013
Skills
- Tenant relations
- Lease agreement preparation
- Property inspections
- Financial management
- Customer relationship management
- Staff training
- Effective communication
- Time management
- Organizational skills
- Skilled multi-tasker
- Business development
- Business administration
- Staff management
- Administrative support
Timeline
Property Manager
The Acanthus Group
01.2021 - Current
Assistant Bar Manager
Queen City Exchange
12.2020 - Current
Owens Community College
Associate of Arts from Early Childhood Care And Education
08.2008 - 12.2013