Summary
Overview
Work History
Education
Skills
learning something new every day
Timeline
Generic

Catherine Millan

Clovis,CA

Summary

Customer Service Professional with proven experience 15+ years. Managed large book of business for sizeable insurance agencies.

100% Retention in new business and renewal business. Providing high quality service to all clients.

Strong communication with excellent interpersonal skills. Offering collaborative and adaptive solutions working seamlessly between team members and clients.

I'm a Dynamic bilingual professional with a proven track record in enhancing client satisfaction through expert relationship management and efficient problem-solving.

Skilled in Microsoft Office and social media platforms, excel in deadline management and multicultural sensitivity, significantly improving operational efficiency and client trust.

Overview

17
17
years of professional experience

Work History

Respite Provider

Aveanna Heathcare
03.2022 - Current
  • Provide care and social activities to encourage and help with cognitive & speech delays for an autistic child.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Enhanced family well-being by offering regular breaks and support services for primary caregivers.

Facility Manager

Derrel's Mini Storage
06.2012 - 07.2018
  • Customer service, managed appx 30+phone calls, emails and in person rent collections daily,.
  • Careful documentation of customer files, maintaining all office and facility day to day operations, coordinate large auction sales, send out legal notices
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Supervise manage and train new employees or contractual workers or temps
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.

Producer /Sales Agent Representative

Van Beurden Insurance Services
09.2007 - 06.2012
  • Meeting with current clients to review their insurance contracts and needs.
  • Develop prospective new clients, determine needs and financial situation for long or short term goals.
  • Facilitate and provide information regarding insurance coverages or claims. Create and maintain good relationships with clients based on good customer service and knowledge
  • Interface with Insurance carriers and agency to ensure compliance within the company and agency terms and conditions.
  • Data entry, issuance of policies and use of carrier rating programs. Review, complete or resolve any underwriting issues.
  • Provide and participate in marketing strategies.

Education

No Degree - Special Education

Clovis Community College
Clovis, NM
06.2026

Skills

    • microsoft , word , excel and company specific proprietary software
    • Social Media Instagram, facebook and linkedin
    • Fluent in Spanish and English
    • Deadline Management
    • Confidentiality adherence
      • Continuing education
      • Multicultural Sensitivity
      • Patience and Tolerance
      • CPR and First Aid Certified

learning something new every day

Gardening, reading , traveling.

Timeline

Respite Provider

Aveanna Heathcare
03.2022 - Current

Facility Manager

Derrel's Mini Storage
06.2012 - 07.2018

Producer /Sales Agent Representative

Van Beurden Insurance Services
09.2007 - 06.2012

No Degree - Special Education

Clovis Community College

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Catherine Millan