Hi, I’m
Catherine Miller
Schertz,USA
Summary
Dynamic leader with a proven tranney, adept in customer service management and problem-solving. Elevated sales and customer satisfaction by innovating strategies and mentoring teams. Skilled in data analytics and team leadership, consistently exceeding goals through strategic planning and customer service excellence. Conscientious leader skilled at overseeing daily store operations, optimizing inventory management, and driving sales growth. Possesses strong organizational skills with methodical approach to achieving results, ensuring tasks are completed quickly with minimal errors and solid work ethic to support team efficiency and customer satisfaction.
Overview
38
years of professional experience
Work History
JCPenney
Store Manager
08.2021 - 11.2023
Job overview
- Tracked store inventory and ordered new products to prevent shortages
- Utilized data analytics techniques to identify areas for improvement
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Handled all cash room processes
- Addressed and resolved all customer service issues in a timely friendly manor
- Hired and Dismissed employees
- Monitored and tracked sales proformance in order to develop plans to meet and exceed company goals
JCPenney
Assistant Store Manager
02.2016 - 08.2021
Job overview
- Directed employee tasks and time management, improving customer experiences
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Drive Customer Service, Credit and Sales to meet and exceed company standard
- Resolve customer service issues, while addressing associate behavior and approach to improve out come
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Taught loss prevention practices and policies to minimize shrink
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Developed strategies for increasing customer loyalty and retention
JCPenney
Merchandise Supervisor
04.2010 - 02.2016
Job overview
- Arranged items in favorable positions and areas of store for optimal sales
- Interviewed and hired staff, and oversaw staff training
- Maximized sales and revenue by overseeing merchandise and visual presentation
- Implemented new policies and procedures related to purchasing activities
- Analyzed customer feedback surveys to determine areas requiring additional attention or improvement
- Ensured accurate pricing information was displayed throughout the store
- Utilized analytical skills to analyze sales trends and identify potential opportunities for growth
JCPenney
Visual Manager
06.2010 - 04.2010
Job overview
- Developed and implemented innovative visual merchandising strategies to increase sales
- Coordinated with buyers to ensure timely delivery of new products for display purposes
- Executed productivity benchmarks across departments to maximize company revenue
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Provided ongoing guidance and support to employees regarding product knowledge, customer service practices, and other related topics
- Planned seasonal window displays based on corporate guidelines while incorporating creative elements into each design
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Created, maintained and updated product displays in store windows and on the sales floor
JCPenney
Visual Merchandiser
03.1986 - 03.2010
Job overview
- Created and maintained compelling merchandise presentations to engage customers and help stimulate sales activity
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins
- Updated mannequins and fixtures to keep visuals fresh and current
Education
San Antonio CollegeSan Antonio, TX
High School Diploma
Skills
- Customer Service
- Problem-Solving
- Team leadership and coaching
- Customer Service Management
Additional Information
Driven to produce results. Hard working and a fast learner. Positive attitude.
Awards
- Highest Sales multiple years
- Most improved Customer Service
Timeline
Store Manager
JCPenney
08.2021 - 11.2023
Assistant Store Manager
JCPenney
02.2016 - 08.2021
Visual Manager
JCPenney
06.2010 - 04.2010
Merchandise Supervisor
JCPenney
04.2010 - 02.2016
Visual Merchandiser
JCPenney
03.1986 - 03.2010
San Antonio College
High School Diploma
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