Catherine Miller
La Porte,IN
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in staff management and customer satisfaction. Expert in training and mentoring teams, enhancing operational efficiency, and implementing inventory control practices. Recognized for resolving conflicts and fostering a collaborative environment, driving continuous improvement in service quality and employee engagement.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2014 - Current
- Created and maintained a comfortable atmosphere for employees and customers, providing impeccable customer service and brand loyalty
- Trained and mentored new team members in service protocols and product knowledge.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction rates.
- Conducted performance evaluations to provide constructive feedback and support development.
- Ensured compliance with health and safety regulations across all operational activities.
- Collaborated with management on strategic initiatives to improve store performance metrics.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Troubleshot equipment to reduce service calls and downtime.
- Supervised daily operations to ensure optimal staffing and customer service levels.
- Implemented inventory management practices to reduce waste and maintain stock levels.
Assistant Manager
Which Wich Superior Sandwiches
06.2010 - 02.2014
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled and oversaw proper cash handling and till balancing
- Assisted Store Manager in hiring, training, and maintaining employees with amazing customer service skills
- Maintained and controlled store inventory, including rotating stock
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Photo Lab Manager
UNC Greensboro
08.2008 - 04.2012
- Collaborated with university departments to support photography needs for events and projects.
- Managed inventory and supplies, ensuring optimal stock levels for uninterrupted production and service delivery.
- Maintained operation of University photo lab during after class hours.
- Provided training and support for students developing film and digitally scanning negatives
Education
Bachelor of Arts - Design
University of North Carolina At Greensboro
Greensboro, NC05-2012
Skills
- Staff management
- Customer-oriented
- Training and mentoring
- Staff development
- Inventory control and record keeping
- Conflict resolution techniques
- Safety awareness
- Policy enforcement
- Scheduling coordination
- Continuous improvement
- Creative problem solving
- Team collaboration and leadership
Timeline
Shift Supervisor
Starbucks
04.2014 - Current
Assistant Manager
Which Wich Superior Sandwiches
06.2010 - 02.2014
Photo Lab Manager
UNC Greensboro
08.2008 - 04.2012
Bachelor of Arts - Design
University of North Carolina At Greensboro