Catherine Miller
Mills River,North Carolina
Summary
Dynamic professional eager to re-enter the workforce with a strong commitment to community service and fostering a positive collaborative work environment. Intent on contributing effectively to an organization that prioritizes teamwork and engagement. Passionate about people, creating momentum and achieving shared goals.
Overview
20
20
years of professional experience
Work History
HR Lead
Belk Department Stores
Hendersonville And Asheville, North Carolina
11.2012 - 08.2025
- Managed comprehensive onboarding procedures, guaranteeing accuracy and compliance with I-9/E-Verify and background check protocols.
- Controlled performance appraisal procedures while organizing and updating personnel records for efficient human resource operations.
- Coordinated benefit administration processes and ensured timely communication to support employee engagement.
- Enhanced employee relations initiatives through effective management of coaching and counseling. Streamlined termination requests to align with executive directives. Improved organizational insights into employee experience by leading exit interview processes.
- Executed Workday changes and ensured data accuracy
- Oversaw payroll preparation to consistently meet weekly deadlines. Championed accuracy in payroll management to enhance employee satisfaction.
- Developed and delivered comprehensive training programs to enhance understanding of scheduling systems storewide.
- Executed sales audit functions while maintaining comprehensive oversight of all monetary transactions.
- Developed and implemented training programs to improve store performance and operational efficiency.
- Lead support staff as appropriate.
Staffing Generalist
Friday Staffing Services, Inc.
Asheville, North Carolina
08.2009 - 09.2012
- Served as off-site supervisor and primary contact for 150 employees placed in Industrial, Clerical and Technical positions in Western North Carolina, while providing exceptional customer service to field employees and client companies’ management and supervisory teams
- Matched qualified employees with client assignments, from recruiting/screening to completion of interview/selection to offer negotiation/client orientation processes
- Counseled employees with every variety of question, problem and concern, fostering mutually trusting relationships while advocating for employees on short, indefinite and temp-to-hire assignments
- Solicited and filled job orders from 15-20 active clients, ranging from large, international manufacturers with 100+ employees to small and medium, not-for profit charities and banks with needs in accounting, customer service, administrative assistance and human resource coordination
- Visited client facilities to better understand the positions involved and built strong relationships with client contacts at all levels, maintaining current information on client requirements, policies and benefits
- Completed scheduled customer and employee care calls per strict deadlines
- Consistently met or exceeded weekly and monthly individual goals, contributed to team goals and very often led the Company in generating income and raising average gross profit margin
Pharmacist Recruiter
Ingles Markets, Inc.
Asheville, North Carolina
12.2005 - 05.2009
- Managed recruiting efforts for entry-level and experienced pharmacists in a four state region through active sourcing, screening, interviewing and placement of candidates
- Implemented efficiency measures and streamlined recruiting processes, saving the company more than $1 million through the elimination of outside recruiting services
- Designed, implemented and managed internship and rotational programs in conjunction with eight universities’ graduate PharmD programs, providing short-term work opportunities for students while ensuring availability of future pharmacists uniquely valuable to the Company
- Supported HR department as benefits coordinator for 150+ staff department. Disseminated information and responded to all inquiries on insurance and investment-plan related benefits, department payroll, and new hire training programs
- Collaborated with Human Resources Department to restructure compensation and benefit packages, and to develop job description and code structure for company’s pharmacy operations
- Created content and design of marketing materials for staffing programs; including recruiting brochures for prospective employees, rotational program and summer interns, direct mail campaigns, and detailed benefits information packet
- Developed and implemented comprehensive orientation and retention programs to reduce turnover and retain highly-qualified associates in an extremely competitive industry
Education
Master of Business Administration - Concentration in Human Resource Management
University of Missouri-Columbia
Columbia, MissouriBachelor of Science in Business Administration - Marketing And Management
Columbia College
Columbia, MissouriSkills
- Human Resource Management and Compliance
- Microsoft Office and Workday proficiency
- Employee handbook development
- Talent acquisition
- Employee orientation
- Payroll and benefit administration
- Team building
- Training and mentoring
- Customer service
- Professional administrative support
Timeline
HR Lead
Belk Department Stores
11.2012 - 08.2025
Staffing Generalist
Friday Staffing Services, Inc.
08.2009 - 09.2012
Pharmacist Recruiter
Ingles Markets, Inc.
12.2005 - 05.2009
Master of Business Administration - Concentration in Human Resource Management
University of Missouri-Columbia
Bachelor of Science in Business Administration - Marketing And Management
Columbia College