Catherine Minor
Philadelphia,PA
Summary
Highly experienced customer service manager with a successful track record of over 10 years in managing teams of over 20 people in a licensed retail environment. Recognized for strong leadership skills, exceptional teamwork abilities, and effective communication capabilities. Possesses a keen eye for detail and a clear vision to drive the achievement of company goals. Demonstrated expertise in consistently meeting monthly sales quotas and skillfully merchandising new items. Known for turning around unprofitable stores with low sales, transforming them into profitable ventures.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
St. Dominic School
2019.01 - Current
- Ensure all inventory is up to date and kept low
- Serve-Safe certified
- Manage all files in school office, make sure everything is up to date.
- Manage Keystone Stars program, DHS certified program.
- Manage all fundraising.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
General Manager/LSM1
Pennsylvania Liquor Control Board
2008.06 - 2018.09
- Exceled in customer service among customers and licensees
- Responsible for organizing, developing, planning, coordinating and supervising the day-to-day operations of a high-volume store
- Manage all aspects of store operations to obtain the highest level of sales and profitability while maintaining a consistent customer base
- Lead a display and merchandising programs that increased sales of targeted products
- Manage and supervise 20+ clerks: Employee scheduling, payroll and monthly meetings.
Clerk/Clerk 2
Pennsylvania Liquor Control Board
2006.05 - 2008.06
- Operate a cash register with responsibility for all financial transactions
- Receive and fill licensee requests for large merchandise orders
- Stock shelves, take inventory and complete forms pertaining to store operations.
Administrative Assistant
Diocese of Metuchen
2001.01 - 2003.02
- Provide administrative support to administration and managerial staff
- Act as receptionist to redirect phone calls to employees and clients
- Filing, e-mails and general office work.
Education
MBA in Leadership -
Widener University
Chester, PA05.2025
Bachlors of Arts in Liberal Arts -
Widener University
Chester, PA05.2024
Associate of Arts in Liberal Arts -
Community College of Philadelphia
Philadelphia, PA05.2020
Skills
- Customer Service
- Data Entry
- Office Administration
- Time Management
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Office Management
Timeline
Administrative Assistant
St. Dominic School
2019.01 - Current
General Manager/LSM1
Pennsylvania Liquor Control Board
2008.06 - 2018.09
Clerk/Clerk 2
Pennsylvania Liquor Control Board
2006.05 - 2008.06
Administrative Assistant
Diocese of Metuchen
2001.01 - 2003.02
MBA in Leadership -
Widener University
Bachlors of Arts in Liberal Arts -
Widener University
Associate of Arts in Liberal Arts -
Community College of Philadelphia
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