Catherine Mitchell
Lancaster,TX
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Member Service Specialist
Health Equity
08.2018 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Responded to customer calls and emails to answer questions about products and services.
- Successfully handled high volume of inbound calls while representing offerings such as HSA, FSA, and Investments.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
ABA Assistant
E & E Development Service
09.2016 - 01.2018
- Maintained detailed records of student progress and interventions implemented, ensuring continuity of care across all team members.
- Provided one-on-one support to students with autism spectrum disorder, enabling them to reach their full potential.
- Monitored progress towards service plan goals.
- Helped establish classroom routines that promoted structure and consistency for students with autism spectrum disorders.
- Fostered an inclusive classroom environment where all students could participate meaningfully in educational experiences.
Mental Health Assistant
Glen Oaks Hospital
03.2015 - 11.2017
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Aided in the development of behavioral management plans, offering guidance on effective techniques for managing challenging behaviors.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Worked well in a team setting, providing support and guidance.
Patient Care Attendant
Angles Of Care
02.2013 - 10.2013
- Improved patient comfort by providing attentive care and addressing individual needs.
- Maintained a clean and safe environment for patients through regular room cleaning and sanitization.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Developed and maintained courteous and effective working relationships.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Assistant Coordinator
Ability Connection Texas
06.2008 - 01.2013
- Developed activities and integrated technology to diversify instruction.
- Developed and taught lesson on relevant children's book, poems, movies, and themes to promote student interest.
- Help meetings with Child Preschool department and notified them of their goals.
- Delegated task to Assistant Aid Teachers team member.
- Planned, Implemented, Monitored and assessed classroom instructional program.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.
Private Caregiver
Care.com Inc
07.2007 - 10.2007
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered services to customer locations within specific timeframes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Documented vitals, behaviors, and medications in client medical records.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04.2003
Skills
- Project management abilities
- 40 wpm Typing Speed
- Understanding Customer Needs
- Microsoft Office
- Customer service standards
- Exceptional communication
- De-Escalation Techniques
- Remote Office Availability
Timeline
Member Service Specialist
Health Equity
08.2018 - Current
ABA Assistant
E & E Development Service
09.2016 - 01.2018
Mental Health Assistant
Glen Oaks Hospital
03.2015 - 11.2017
Patient Care Attendant
Angles Of Care
02.2013 - 10.2013
Assistant Coordinator
Ability Connection Texas
06.2008 - 01.2013
Private Caregiver
Care.com Inc
07.2007 - 10.2007
High School Diploma -
Penn Foster Career School
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