Catherine Mitchell
Lancaster,TX
Summary
Catherine is hardworking professional with extensive experience in customer service and training. Catherine organized and dependable candidate successful at managing multiple priorities with a positive attitude. Catherine is equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with Dedication and enthusiasm.
Dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Paratransit Bus Operator
Transdev Transportation
08.2024 - Current
- Operated paratransit vehicles, ensuring compliance with safety regulations and protocols.
- Assisted passengers with disabilities, providing support during boarding and disembarking processes.
- Maintained accurate records of daily trips, including passenger counts and incident reports.
- Coordinated with dispatch to optimize route efficiency and minimize delays.
Appeals Specialist
Superior Medical Management
03.2023 - 08.2024
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Implemented process improvements that enhanced efficiency of appeal workflows.
- Developed strong relationships with healthcare providers, insurance companies, and regulatory agencies to facilitate successful outcomes in the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Collaborated with healthcare providers to gather necessary documentation for appeal processing.
- Analyzed appeals for medical claims, ensuring compliance with regulatory standards and internal policies.
Customer Service Escalation Specialist
Health Equity
08.2020 - 01.2023
- Resolved complex customer inquiries and escalations through effective problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes and improve response times.
- Analyzed trends in customer feedback to identify areas for service improvement and developed strategic action plans.
- Led initiatives to increase customer satisfaction by addressing root causes of escalated issues proactively.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Geek Squad Agent
Best Buy
01.2019 - 02.2020
- Analyzed equipment breakdowns using various troubleshooting methods.
- Greeted customers and listened closely to problems described to determine solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Provided exceptional customer service by assisting customers with product selections and inquiries.
- Increased monthly revenue through upselling additional services or retail products.
Behavior Specialist
E And E Developmental Services
08.2016 - 12.2019
- Developed individualized behavior intervention plans to address specific needs of clients.
- Analyzed behavioral data to identify trends and inform treatment strategies.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Improved student behavior by implementing individualized behavior support plans and strategies.
Assistant Director
Ability Connection
06.2005 - 02.2016
- Led team of 5 Teacher Assistant and 1 Lead Teacher professionals in special projects and daily operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Bachelor of Arts - Applied Psychology
Campella University
Minneapolis08-2033
High School Diploma -
Penn Foster Career School
Scranton, PA08-2024
Skills
- Staff education and training
- Complaint resolution
- Classroom expertise
- Employee training
- Leadership
- Sales
- Customer Service
- Conflict Resolution
Timeline
Paratransit Bus Operator
Transdev Transportation
08.2024 - Current
Appeals Specialist
Superior Medical Management
03.2023 - 08.2024
Customer Service Escalation Specialist
Health Equity
08.2020 - 01.2023
Geek Squad Agent
Best Buy
01.2019 - 02.2020
Behavior Specialist
E And E Developmental Services
08.2016 - 12.2019
Assistant Director
Ability Connection
06.2005 - 02.2016
Bachelor of Arts - Applied Psychology
Campella University
High School Diploma -
Penn Foster Career School
Similar Profiles
Toba OlamigokeToba Olamigoke
Paratransit Driver at Transdev TransportationParatransit Driver at Transdev Transportation
Nolan LewisNolan Lewis
Bus Operator (contractor) at Transdev TransportationBus Operator (contractor) at Transdev Transportation
Gail WestbrooksGail Westbrooks
Transit Bus Driver at Transdev TransportationTransit Bus Driver at Transdev Transportation
Rebecca TolliverRebecca Tolliver
Driver Helper at UPSDriver Helper at UPS
Antonio PauloAntonio Paulo
Package Maintainer at Parrot SecurityPackage Maintainer at Parrot Security