Catherine Mixter
Miami,FL
Summary
To extend my career Customer Service. My goal is to expand my knowledge and exceed in every task that is given to me. Practiced customer service professional with passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist
United Home Care Services
Miami, FL
10.2023 - 04.2024
- handling internal and external client satisfaction issues, inquires, complaints, in a timely and satisfactory manner.
- Responds to all Client referrals by telephone, representing the agency and programs offered
- conducts telephone screening of all clients who qualify for any agency program using DOEA approved telephone screening form.
- handling calls from switchboard and any other agency department
- participates in re-screening clients every year as needed. Accurately document modifications in risk score
- enters accurate and complete information from initial screening and re-screening into agency's databases as required.
- Assist in coordinating privacy of agency's clients and/ or consumers.(HIPPA)
- Performs other duties as assigned
CUSTOMER SERVICE REPRESENTATIVE
FARMASI, LLC
10.2019 - 08.2023
- Responsibilities: Handling incoming calls, Communicating product information, entering data into CRM (Business central 365), ticket resolution, e-mail support, transaction documentation, promote events & sales conferences.
CUSTOMER SERVICE REPRESENTATIVE
INKTEL CONTACT CENTER SOLUTIONS
12.2018 - 10.2019
- Responsibilities: Handling incoming calls, Explaining products and services, ticket resolution, identifying potential or existing escalations and relaying to appropriate team members, e-mail support, troubleshooting assistance & transaction documentation.
CUSTOMER SERVICE REPRESENTATIVE
VMR PRODUCTS LLC
01.2017 - 11.2018
- Responsibilities: Handle calls & chats, assisting with phone orders, transaction documentation (zoho &, interspire), conflict resolution & e-mail support.
DATA ENTRY CLERK
HEALTHY STEPS
03.2013 - 12.2015
- Responsibilities: Welcoming clients, schedule appointments, documenting participants files in the database (SAMIS), assisting in registration procedure of the program, compiling reports for participants attendance and performance measurements, as well as screenings, filing patient charts, being in compliance with HIPAA regulations and requirements
Education
High school diploma -
Miami Coral Park
01.2006
Skills
- MS office (Excel, Word, Outlook)
- Customer Service
- data entry
- excellent writing and verbal skills
- excellent interpersonal skills
- excellent phone etiquette
- strong problem solving abilities
- HIPPA Compliance
Recognition
- Employee of the month (July '17, October '17, December '17 March '18, April '18) VMR Products
- Multiple praise calls - Inktel
- Various customer praise e-mails
Leadership Experience
- Team lead - VMR Products Second in command to supervisor
- Team lead - Inktel
References
Available upon request.
Languages
English
Professional
Spanish
Professional
Timeline
Customer Care Specialist
United Home Care Services
10.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
FARMASI, LLC
10.2019 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
INKTEL CONTACT CENTER SOLUTIONS
12.2018 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE
VMR PRODUCTS LLC
01.2017 - 11.2018
DATA ENTRY CLERK
HEALTHY STEPS
03.2013 - 12.2015
High school diploma -
Miami Coral Park