Catherine Moore
Customer Experience Manager
Surprise,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
17
17
years of professional experience
Work History
Noon Duty Supervisor
Nohl Canyon Elementary School
2022.09 - 2023.06
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Customer Experience Manager
Michaels Craft Store
Orange , CA
2006.05 - 2022.06
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
Education
Associate of Arts - Human Services
Santiago Canyon College
Orange, CA08.2011
High School Diploma -
Wells High School
Wells, NV06.1987
Skills
- Safety Techniques
- Safety Procedures
- Playground Safety
- School Safety
- Behavior Control
- Conflict Mediation
- Student Rapport-Building
- Promotions Programs
- Policy Investigations
- Store Layouts
- Greet Guests
- Training Programs
- Maintaining Clean Work Areas
- Customer Experience Improvement
- Inventory Control Processes
- Conflict Resolution Techniques
- Motivational Leadership
- Promotional Events
- Team Recruiting and Onboarding
Timeline
Noon Duty Supervisor
Nohl Canyon Elementary School
2022.09 - 2023.06
Customer Experience Manager
Michaels Craft Store
2006.05 - 2022.06
Associate of Arts - Human Services
Santiago Canyon College
High School Diploma -
Wells High School
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