Catherine Moose
Mobile,Alabama
Summary
Dynamic Customer Service Associate with extensive experience at Winn Dixie, recognized for enhancing customer satisfaction through effective problem resolution and empathetic communication. Proven ability to manage high call volumes while training new staff, contributing to team success and maintaining quality assurance. Skilled in inventory control and adept at handling customer complaints professionally.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Winn Dixie
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Increased team productivity with effective communication and coordination of tasks.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
Education
Advanced - Mathematics
W.P Davidson High School
Mobile, ALAccounting
University of Mobile
Saraland AlSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complaint handling
- Guest services
- Quality assurance
- Inventory control
- Account management
- Multi-line phone systems
- Clerical support
- Account updating
- Employee management
- Safety regulations
- Hospitality and accommodation
- Calm and professional under pressure
- Teamwork and collaboration
- Issue and complaint resolution
Timeline
Customer Service Associate
Winn Dixie
03.2022 - Current
Advanced - Mathematics
W.P Davidson High School
Accounting
University of Mobile
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