Catherine Morrel
El Paso,TX
Summary
I am seeking employment with a company where I can use my talents and skills as a Customer Service or Data Entry to succeed in a stimulating and challenging environment.
I am self-motivated dependable and enjoy working as a team member to accomplish organizational goals. I have strong organizational skills with the ability to understand business needs and plan accordingly.
Overview
18
18
years of professional experience
Work History
Call Center Agent
GC Financial Corp
07.2023 - 02.2024
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Call Center Agent
QVC San Antonio Inc
10.2022 - 01.2023
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Tax Preparer
Tax Services of America Inc
10.2021 - 04.2022
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Review financial records, such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Program Coordinator
Socorro ISD
05.2006 - 07.2018
- Evaluate curricula, teaching methods, and programs to determine their effectiveness, efficiency, and use, and to ensure compliance with federal, state, and local regulations.
- Observe teaching methods and examine learning materials to evaluate and standardize curricula and teaching techniques and to determine areas for improvement.
- Counsel and provide guidance to students regarding personal, academic, vocational, or behavioral issues.
- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives.
- Direct and coordinate activities of teachers, administrators, and support staff at schools, public agencies, and institutions.
Education
Master's Degree - English and Technical Writing
UTEP
TXHigh School Diploma - General High School Curriculum
El Paso High School
El Paso, TXSkills
Call center operations
Customer communications
Payment processing
Team development
Data entry
Timeline
Call Center Agent
GC Financial Corp
07.2023 - 02.2024
Call Center Agent
QVC San Antonio Inc
10.2022 - 01.2023
Tax Preparer
Tax Services of America Inc
10.2021 - 04.2022
Program Coordinator
Socorro ISD
05.2006 - 07.2018
Master's Degree - English and Technical Writing
UTEP
High School Diploma - General High School Curriculum
El Paso High School