Catherine Morris
Sharon,OK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Patient Access Supervisor
Integris Health Woodward Hospital
12.2024 - Current
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
Patient Access Specialist SR
Integris Health Woodward Hospital
02.2023 - 12.2024
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
Eligibility Specialist
Alliance Health Woodward
10.2020 - 02.2023
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Resolved discrepancies with client applications to verify eligibility.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Trained staff on current eligibility requirements and policies.
- Conducted in-depth interviews with applicants to gather necessary information, leading to thorough and accurate assessments.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Emergency Room Registration Clerk
Alliance Health Woodward
03.2016 - 10.2020
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Developed strong organizational skills that enabled effective multitasking without compromising accuracy or attention to detail in record-keeping responsibilities.
Billing Clerk
Alliance Health Woodward
01.2015 - 03.2016
- Handled account payments and provided information regarding outstanding balances.
- Verified accuracy of billing data and corrected discrepancies.
- Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
- Maintained thorough documentation of deposit transactions, ensuring a well-organized and easily accessible record system.
Emergency Room Registrar
Alliance Health Woodward
10.2009 - 01.2015
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Streamlined registration processes for improved efficiency and reduced wait times.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
Education
High School Diploma -
Woodward High School
Woodward, OK05-2007
Skills
- HIPAA compliance
- Team management
- Customer service
- Problem-solving
- Multitasking and organization
- Quality assurance
- Conflict resolution
- Registration and admissions
- Work quality evaluation
- Patient identity verification
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Patient Access Supervisor
Integris Health Woodward Hospital
12.2024 - Current
Patient Access Specialist SR
Integris Health Woodward Hospital
02.2023 - 12.2024
Eligibility Specialist
Alliance Health Woodward
10.2020 - 02.2023
Emergency Room Registration Clerk
Alliance Health Woodward
03.2016 - 10.2020
Billing Clerk
Alliance Health Woodward
01.2015 - 03.2016
Emergency Room Registrar
Alliance Health Woodward
10.2009 - 01.2015
High School Diploma -
Woodward High School
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