Summary
Overview
Work History
Education
Skills
Timeline
Manager

Catherine Mosher

Zebulon,NC

Summary

Dynamic manager with a proven track record at Rockbottom Road Service, excelling in team leadership and customer service. Enhanced client satisfaction through effective communication and problem resolution. Skilled in maintaining hygiene and safety standards while fostering a nurturing environment for infants, demonstrating a strong commitment to child development and parental engagement.

Overview

8
8
years of professional experience

Work History

Manager

Rockbottom Road Service
07.2022 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to inquiries from callers seeking information.

Infant Teacher

Valley Daycare
10.2020 - 07.2022
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Promoted development of social, emotional, and communication skills in infants.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Promoted cognitive development through interactive play sessions and sensory experiences.

Food and Beverage Cashier

Resorts World Catskills
09.2018 - 09.2020
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.

Infant Teacher

Nana’s House
06.2016 - 05.2018
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Boosted early literacy skills by regularly exposing infants to books, songs, rhymes, and finger plays.
  • Maintained accurate records of each infant''s daily activities, meals, diaper changes, and other pertinent information for parent communication.
  • Implemented creative art projects that allowed infants to explore different textures while developing fine motor skills.
  • Continuously evaluated progress of each infant to ensure appropriate developmental milestones were achieved.
  • Ensured safe and nurturing environment for infants by maintaining clean and organized spaces.
  • Established routines for nap time, feeding, and diaper changes to create a stable environment for growth.
  • Developed strong rapport with families through open lines of communication via phone calls or emails about their child''s progress.
  • Improved emotional well-being of infants by providing consistent care, attention, and affection.

Education

Stratford Career Institute
Saint Albans, VT

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Hygiene and cleanliness
  • Patience and calmness
  • Child development expertise
  • Motor skill development
  • Nurturing attitude
  • Infant safety
  • Feeding and diapering proficiency
  • Sensory play techniques
  • Loves children
  • Infant care
  • Parental communication

Timeline

Manager

Rockbottom Road Service
07.2022 - 08.2024

Infant Teacher

Valley Daycare
10.2020 - 07.2022

Food and Beverage Cashier

Resorts World Catskills
09.2018 - 09.2020

Infant Teacher

Nana’s House
06.2016 - 05.2018

Stratford Career Institute

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Catherine Mosher