Summary
Overview
Work History
Skills
Timeline
Generic

Catherine M. Rhodes

Marysville,USA

Summary

Highly organized and results-oriented Administrative Professional with 15+ years of experience providing comprehensive support in office management and administrative roles. Proven ability to streamline operations, manage databases, and ensure data accuracy. Expertise in office administration, client communication, and process improvement. Seeking an Office Manager or Administrative Assistant position where I can leverage my skills to enhance efficiency and contribute to a positive work environment.

Overview

11
11
years of professional experience

Work History

Business Services Coordinator

CBRE
03.2025 - Current
  • Maintain databases and records, ensuring data accuracy and accessibility across departments.
  • Develop and implement document management policies; organize and maintain storage systems (electronic and physical).
  • Ensure compliance with legal and regulatory requirements regarding document retention and data security.
  • Facilitate seamless document retrieval and sharing among teams, improving team efficiency.
  • Communicate effectively with clients and vendors to streamline office operations and enhance satisfaction.
  • Demonstrate strong organizational and time management skills, prioritizing precision and efficiency in all tasks.

Executive Office Manager

Refreshing USA, LLC
12.2020 - 07.2025
  • Streamlined office operations, increasing efficiency through the implementation of updated processes and technologies.
  • Directly Supervised and trained a team of 10 administrative staff onsite and virtually with the focus of improving productivity and accuracy.
  • Streamlined company expense policy, saving $20,000 annually by reducing fees and improving efficiency. Implemented tighter controls to prevent unauthorized expenses.
  • Provided daily operational support to 45 branches and over 300 employees, ensuring seamless workflow and productivity.
  • Assisted executive leadership with calendar management, travel arrangements, correspondence, and daily operations, enhancing overall functionality.
  • Managed day-to-day administrative responsibilities, including permits, business licensing, and entity management, ensuring compliance and business functionality.
  • Oversaw accounting processes, ensuring timely Accounts Receivable and Accounts Payable follow-up, providing assistance as needed.

Front Desk Manager

Smokey Point Motor Inn
03.2018 - 09.2020
  • Supervised daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes.
  • Trained and managed front desk staff, fostering a customer-focused environment and maintaining operational standards.
  • Resolved guest complaints promptly and professionally, enhancing guest satisfaction and loyalty.
  • Managed room inventory and reservations using property management systems, optimizing occupancy rates.
  • Handled financial transactions, including cash reconciliation, invoice processing, and end-of-day reports.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness and property upkeep.

Family Caregiver

Personal Development/Family Care
05.2016 - 12.2020
  • Engaged in personal development and family caregiving responsibilities during this period.

Customer Support Representative

Shield Healthcare
07.2014 - 05.2016
  • Handled incoming and outgoing customer service calls (average 75 per shift).
  • Clarified product options for customers, ensuring they had a full understanding to maximize their order experience.
  • Resolved common customer concerns.
  • Efficiently input customer order data into the CRM platform, maintaining accuracy.
  • Processed documentation requests for initials orders, renewals, and addendums.
  • Met monthly performance expectations as assigned by Management.

Skills

  • Office Administration & Operations: Office Operations, Process Improvement, Facilities Management, Compliance, Policy Development, Onboarding, Offboarding, Vendor Management, Vendor Negotiation
  • Administrative Support: Scheduling, Calendar Management, Travel Arrangements, Meeting Coordination, Correspondence (Email, Letters), Data Entry, Record Keeping, Filing, Office Supplies Management, Reception/Phone Management, Customer Service, Project Coordination, Expense Reports, Invoice Processing
  • Software & Systems: Microsoft Office Suite, Google Workspace, Mondaycom, AS400, Parlevel 365, QuickBooks, Database Management
  • Soft Skills: Team Leadership, Training, Problem-solving, Communication (written and verbal), Organization, Time Management, Prioritization, Multitasking

Timeline

Business Services Coordinator

CBRE
03.2025 - Current

Executive Office Manager

Refreshing USA, LLC
12.2020 - 07.2025

Front Desk Manager

Smokey Point Motor Inn
03.2018 - 09.2020

Family Caregiver

Personal Development/Family Care
05.2016 - 12.2020

Customer Support Representative

Shield Healthcare
07.2014 - 05.2016

Similar Profiles

CREATE PROFILE
Catherine M. Rhodes