Catherine M. Smith
Tulsa
Summary
Results oriented analyst with extensive “on boarding” project management experience from initial concept to “go live” completion. Self-directed with meticulous attention to details. Strong audit, communication and charge reconciliation skills. Systemic problem solving techniques. Expertise in workflow restructuring for increased efficiency and revenue. business office and accounting techniques
Overview
31
31
years of professional experience
1
1
Certification
Work History
ALLIED TOWING
11.2015 - Current
- Create and Dispatch 1st Responder calls, account calls, auto club calls and private customer calls for the Heavy, Medium and Light duty tow trucks.
- Permits for out of state calls
- Release impounded vehicles in accordance with the impounding badge entity, DPS and DOT regulations.
- Audit and reconcile driver tickets for incomplete or inaccurate charges i.e. current fuel surcharge, state taxes, rollback or dolly usage per tow specs recommendations, wait time per badge agency contractual stipulations and weight based charges.
- Data Management: Towbooks, Fleetmatics, Google Maps, DPS, Outlook, Excel, Word, Microsoft Office
- DMV 30-day notices
- Oklahoma Tax Commission / Department of Motor Vehicle impound and auction notifications including certified mailings.
- Cash and credit card payments applied to Towbooks.
- Supervisor: Reagan
- (918) 938-7015
STOREY WRECKER
04.2015 - 11.2015
- Create and Dispatch 1st Responder calls, account calls, auto club calls and private customer calls for the Heavy, Medium and Light duty tow trucks.
- Release impounded vehicles in accordance with the impounding badge entity, DPS and DOT regulations.
- Audit and reconcile driver tickets for incomplete or inaccurate charges i.e. current fuel surcharge, state taxes, rollback or dolly usage per tow specs recommendations, wait time per badge agency contractual stipulations and weight based charges.
- Data Management: Custom Towing Application, Fleetmatics, Google Maps, DPS, Outlook, Excel, Word, Microsoft Office
- Oklahoma Tax Commission / Department of Motor Vehicle impound and auction notifications including certified mailing.
- Cash and credit card payments applied to accounts.
- Supervisor: Wayne Pierce
- (918) 585-5571
HILLCREST HEALTHCARE SYSTEM (SOUTH)
12.2005 - 03.2015
- Conducted analysis on Surgical Services revenue cycle process
- Reduced Late Charge report of insurance denials from $1,293,000.00 to $600.00.
- Audited surgical charts for procedural and supply deficits and inaccuracies.
- Generated procedure and supply codes for the corporate charge master data file.
- Maintained multiple databases and extrapolated data for ad hoc reports.
- Analyzed trends for multiple departments which increased work flow production.
- Monitored productivity for Surgical Services.
- Primary analyst for "on boarding" new system from initial concept to "go live" completion.
- Reconcile inaccurate charges.
- Reconcile insurance denials.
- Increased Internal, Corporate, State and Federal audits from 94% to 99%.
- Communicate with Corporate and Hospital Executives, Surgeons, Nurses, patients and staff.
- Reviewed outlying departments charge data bases and assisted them with implementing new procedures and supply codes for the corporate CDM
- Communicated with Surgeons and Vendors for new implants and supplies being brought into the OR.
- Supervisor: Mandi Glenn
- (918) 294-4000
HILLCREST HEALTHCARE SYSTEM (MAIN)
08.1994 - 12.2005
- Inventory control for the Anesthesia Department
- Calibrate Anesthesia Machines, Monitors and Workstations
- Stock Anesthesia supplies
- Code Blue Anesthesia Assistant
- Assist with invasive procedures
- Communicate with Anesthesia Vendors
- Communicate with Surgeons
- Supervisor: Anne Fairchild
- (918) 579 – 1000
Education
Bachelor's in General Studies - Biology, Chemistry & Sociology
Northeastern State University
Broken Arrow, OK01.2005
Associate's in Science - Pre-Professional Health
Tulsa Community College
Tulsa, OK01.2002
Certification
- Certified Oral and Maxillofacial Anesthesia Assistant
- Certified Oral and Maxillofacial Surgical Assistant
Affiliations
- Healthcare Financial Management Association
- American Association of Healthcare Administrative Management
Timeline
ALLIED TOWING
11.2015 - Current
STOREY WRECKER
04.2015 - 11.2015
HILLCREST HEALTHCARE SYSTEM (SOUTH)
12.2005 - 03.2015
HILLCREST HEALTHCARE SYSTEM (MAIN)
08.1994 - 12.2005
Bachelor's in General Studies - Biology, Chemistry & Sociology
Northeastern State University
Associate's in Science - Pre-Professional Health
Tulsa Community College